Be cautious of sudden changes in your itinerary and language interpretation.
Posted Date: 2024/12/18
●Issue 1
Twelve days before the scheduled date, I received an email stating that there was a change in plans due to guidance from the Ministry of Transport. I was surprised that instead of going to a hot spring, we were going to a souvenir shop. Since it was difficult to make other reservations at the last minute, I decided to participate, but I regret not canceling.
●Issue 2
Out of 30 participants, I was the only Japanese person. The rest were of Chinese descent. The guide was also of Chinese … ●Issue 1
Twelve days before the scheduled date, I received an email stating that there was a change in plans due to guidance from the Ministry of Transport. I was surprised that instead of going to a hot spring, we were going to a souvenir shop. Since it was difficult to make other reservations at the last minute, I decided to participate, but I regret not canceling.
●Issue 2
Out of 30 participants, I was the only Japanese person. The rest were of Chinese descent. The guide was also of Chinese descent, so the explanations of the highlights were long and detailed in Chinese, while in Japanese, it was only about the meeting place and time. It was painful to be subjected to an incomprehensible language for an extended period, and I felt a sense of alienation throughout, as if I had become invisible. ●問題点1
催行日の12日前に、運輸省指導により予定変更とのメールが届きました。
温泉にいく予定が、土産物屋にかわって驚きましたが、直前で他の予約は難しいため、参加することにしましたが、キャンセルしなかったことを後悔。
●問題点2
参加者30人中で日本人は自分一人でした。残りは中国系の参加者。ガイドも中国系なので、中国語での見どころ説明だけは長く丁寧、それに対して日本語は集合場所・時間のみ。意味不明な言語を延々と聞かされる苦痛、加えて終始、疎外感があって透明人間になった気分でした。
Twelve days before the scheduled date, I received an email stating that there was a change in plans due to guidance from the Ministry of Transport. I was surprised that instead of going to a hot spring, we were going to a souvenir shop. Since it was difficult to make other reservations at the last minute, I decided to participate, but I regret not canceling.
●Issue 2
Out of 30 participants, I was the only Japanese person. The rest were of Chinese descent. The guide was also of Chinese … ●Issue 1
Twelve days before the scheduled date, I received an email stating that there was a change in plans due to guidance from the Ministry of Transport. I was surprised that instead of going to a hot spring, we were going to a souvenir shop. Since it was difficult to make other reservations at the last minute, I decided to participate, but I regret not canceling.
●Issue 2
Out of 30 participants, I was the only Japanese person. The rest were of Chinese descent. The guide was also of Chinese descent, so the explanations of the highlights were long and detailed in Chinese, while in Japanese, it was only about the meeting place and time. It was painful to be subjected to an incomprehensible language for an extended period, and I felt a sense of alienation throughout, as if I had become invisible. ●問題点1
催行日の12日前に、運輸省指導により予定変更とのメールが届きました。
温泉にいく予定が、土産物屋にかわって驚きましたが、直前で他の予約は難しいため、参加することにしましたが、キャンセルしなかったことを後悔。
●問題点2
参加者30人中で日本人は自分一人でした。残りは中国系の参加者。ガイドも中国系なので、中国語での見どころ説明だけは長く丁寧、それに対して日本語は集合場所・時間のみ。意味不明な言語を延々と聞かされる苦痛、加えて終始、疎外感があって透明人間になった気分でした。
Machine translated from Japanese
Reply from the operator
We apologize for any inconvenience caused. However, our company has utilized all means to provide notifications and preparations.
1. To help customers better understand the route, a specific route confirmation email was also sent. The route that does not include the hot springs was clearly stated. We received a reply from the customer agreeing to the proposal through the platform.
2. For confirmation, we contacted the customer by phone. The customer received it and decided to participate in the to… We apologize for any inconvenience caused. However, our company has utilized all means to provide notifications and preparations.
1. To help customers better understand the route, a specific route confirmation email was also sent. The route that does not include the hot springs was clearly stated. We received a reply from the customer agreeing to the proposal through the platform.
2. For confirmation, we contacted the customer by phone. The customer received it and decided to participate in the tour.
3. This tour is designed for overseas guests, so the primary language of guidance is aimed at international visitors. Important communications, such as meeting times, will also be provided in Japanese (there are hints on the product page).
4. After the tour, we still received a complaint from the customer (the only complaint regarding this tour), and we processed a 50% refund.
That is all. We will strive to improve any shortcomings. Our staff will continue to work hard. ご迷惑をおかけしたことをお詫び申し上げます。だだし、弊社はすべての手段を利用して通知と準備をしています。
1、お客様にルートをよりよく知ってもらうために、具体的なルート確認のメールも送信されました。温泉を含まないルートがちゃんと書いてありました。プラットフォームを通じてお客様に提案を賛成されますという返信をいただました。
2、再確認のためにお客様に電話で連絡いたしました。お客様も受け取りまして、ツアーに参加しようにしました。
3、本ツアーは海外の方向けのプランのため、ご案内言語は主に海外向けとなっており… ご迷惑をおかけしたことをお詫び申し上げます。だだし、弊社はすべての手段を利用して通知と準備をしています。
1、お客様にルートをよりよく知ってもらうために、具体的なルート確認のメールも送信されました。温泉を含まないルートがちゃんと書いてありました。プラットフォームを通じてお客様に提案を賛成されますという返信をいただました。
2、再確認のためにお客様に電話で連絡いたしました。お客様も受け取りまして、ツアーに参加しようにしました。
3、本ツアーは海外の方向けのプランのため、ご案内言語は主に海外向けとなっております。集合時間等の重要なご連絡は日本語でもご案内いたします。(製品ページにヒントがございます）
4、ツアーが終わってから、まだお客様のクレームを受けて（このツアーのただひとつのクレーム）、最後５０％の返金処理をいたしました。
以上です。足りない点は改善に努めます。これからも、スタッフ一同精進してまいります。
1. To help customers better understand the route, a specific route confirmation email was also sent. The route that does not include the hot springs was clearly stated. We received a reply from the customer agreeing to the proposal through the platform.
2. For confirmation, we contacted the customer by phone. The customer received it and decided to participate in the to… We apologize for any inconvenience caused. However, our company has utilized all means to provide notifications and preparations.
1. To help customers better understand the route, a specific route confirmation email was also sent. The route that does not include the hot springs was clearly stated. We received a reply from the customer agreeing to the proposal through the platform.
2. For confirmation, we contacted the customer by phone. The customer received it and decided to participate in the tour.
3. This tour is designed for overseas guests, so the primary language of guidance is aimed at international visitors. Important communications, such as meeting times, will also be provided in Japanese (there are hints on the product page).
4. After the tour, we still received a complaint from the customer (the only complaint regarding this tour), and we processed a 50% refund.
That is all. We will strive to improve any shortcomings. Our staff will continue to work hard. ご迷惑をおかけしたことをお詫び申し上げます。だだし、弊社はすべての手段を利用して通知と準備をしています。
1、お客様にルートをよりよく知ってもらうために、具体的なルート確認のメールも送信されました。温泉を含まないルートがちゃんと書いてありました。プラットフォームを通じてお客様に提案を賛成されますという返信をいただました。
2、再確認のためにお客様に電話で連絡いたしました。お客様も受け取りまして、ツアーに参加しようにしました。
3、本ツアーは海外の方向けのプランのため、ご案内言語は主に海外向けとなっており… ご迷惑をおかけしたことをお詫び申し上げます。だだし、弊社はすべての手段を利用して通知と準備をしています。
1、お客様にルートをよりよく知ってもらうために、具体的なルート確認のメールも送信されました。温泉を含まないルートがちゃんと書いてありました。プラットフォームを通じてお客様に提案を賛成されますという返信をいただました。
2、再確認のためにお客様に電話で連絡いたしました。お客様も受け取りまして、ツアーに参加しようにしました。
3、本ツアーは海外の方向けのプランのため、ご案内言語は主に海外向けとなっております。集合時間等の重要なご連絡は日本語でもご案内いたします。(製品ページにヒントがございます）
4、ツアーが終わってから、まだお客様のクレームを受けて（このツアーのただひとつのクレーム）、最後５０％の返金処理をいたしました。
以上です。足りない点は改善に努めます。これからも、スタッフ一同精進してまいります。
Machine translated from Japanese
