You can efficiently enjoy all three islands! It can be challenging to arrange everything yourself, but we were able to fully enjoy the mangroves, water buffalo carts, and rental bicycles. The rental bicycles were great, even though it was very hot, as we could explore wherever we wanted, and it was nice to have the option to choose our return ferry time.3つの島を効率良く満喫できます！ 自分達で手配をすると大変ですが、マングローブや水牛車、レンタルサイクルと全てを満喫することが出来ました。 レンタルサイクルは、非常に暑かったですが好きなところを回ることができ、帰りのフェリーの時間も選択できるので良かったです。
Machine translated from Japanese
Island hopping
Posted Date: 2016/06/01
けいちゃん
Everything went smoothly, and I was able to spend a comfortable day. I chose cycling on Taketomi Island, and the weather was nice, so I had a great time. I thought about having some tea to relax, but most of the shops were closed, and the ones that were open took over 30 minutes to serve what I ordered. However, this is also Okinawa time! I found it amusing to just take it easy.すべてがスムーズに運び、快適な１日を過ごすことが出来ました。 竹富島ではサイクリングを選びましたが、お天気もよくルンルンで楽しめました。 疲れてお茶でもしようかと思いましたが、閉まってるお店ばかりで、やってるお店も注文したものが出てくるのに30分以上かかる、と。 しかし、これも沖縄時間❗ゆったりしてると、笑えました。
Machine translated from Japanese
The service from Ishigaki Island Dream Tourism is the worst.
Posted Date: 2018/09/09
@YO
I participated in a tour that I have used multiple times before because my companion wanted to join. After finishing cycling on Taketomi Island, we returned to the port, and since I didn't know which side the ferry would dock on, I waited. When I asked an employee on the side where the Ishigaki Island Dream Tourism boat was docked, they kept telling me to line up. I asked which side to line up on, but they continued to insist that I should line up.
I noticed that the large travel agency Y was be… I participated in a tour that I have used multiple times before because my companion wanted to join. After finishing cycling on Taketomi Island, we returned to the port, and since I didn't know which side the ferry would dock on, I waited. When I asked an employee on the side where the Ishigaki Island Dream Tourism boat was docked, they kept telling me to line up. I asked which side to line up on, but they continued to insist that I should line up.
I noticed that the large travel agency Y was being treated politely, while we were being looked down upon with a discriminatory response that favored group profits over individual ones. Even at the beginning, when we departed from Iriomote Island for the cruise and bus, it seemed that the Y travel group was prioritized even though we were the first to leave. If they had stated from the start that groups with higher profits would be prioritized, I would have had to accept it, but the blatant discrimination was humiliating. 何度も利用しているツアーで今回も同行者が行きたいと言われて参加しました。 竹富島でのサイクリングが終わり港に戻りフェリー乗り場の左右どちらに停泊するかわからなかったので待機していると石垣島ドリーム観光の船が停泊した側の従業員に聞くと並んで下さいの連呼でした。 どちら側に並ぶが聞いたが更に並んで下さいの連呼でした。 初めから同じ行動だった大手Y旅行には丁寧に対応したりしてるのを見て団体の利益と個人の利益を差別した見下された対応でした。 初めも西表島からクルーズやバスなど全て一番初めに出発しても少し進んだらY… 何度も利用しているツアーで今回も同行者が行きたいと言われて参加しました。 竹富島でのサイクリングが終わり港に戻りフェリー乗り場の左右どちらに停泊するかわからなかったので待機していると石垣島ドリーム観光の船が停泊した側の従業員に聞くと並んで下さいの連呼でした。 どちら側に並ぶが聞いたが更に並んで下さいの連呼でした。 初めから同じ行動だった大手Y旅行には丁寧に対応したりしてるのを見て団体の利益と個人の利益を差別した見下された対応でした。 初めも西表島からクルーズやバスなど全て一番初めに出発しても少し進んだらY旅行の団体を先に優先してるのは会社ぐるみの対応だったみたいでした。 初めから利益の多い団体様優先と記載していたら納得せざるを得ないですがあからさまな差別は屈辱でした。
Machine translated from Japanese
Reply from the operator
Dear @YO,
Thank you for participating in our tour at Ishigaki Island Dream Tourism. We sincerely apologize for any unpleasant experience you had during your valuable time with us.
Regarding the issues you pointed out, we were unable to confirm the boarding list smoothly, which caused a delay for our customers. We are truly sorry for this.
Additionally, we strive to treat both individual and group customers equally; however, there may have been instances during the confirmation of seating and guidan… Dear @YO,
Thank you for participating in our tour at Ishigaki Island Dream Tourism. We sincerely apologize for any unpleasant experience you had during your valuable time with us.
Regarding the issues you pointed out, we were unable to confirm the boarding list smoothly, which caused a delay for our customers. We are truly sorry for this.
Additionally, we strive to treat both individual and group customers equally; however, there may have been instances during the confirmation of seating and guidance to the vessel that felt discriminatory. We apologize for any discomfort this may have caused.
We take your feedback seriously, and our entire team will reflect on your comments to ensure that we can provide a satisfactory experience for our customers.
Once again, we deeply apologize for the unpleasant experience. Thank you for your valuable feedback.
After arriving at Iriomote Island from Ishigaki Island, we had a restroom break, and then we boarded the mangrove cruise. As a family, we were lined up behind solo travelers and two adults. The people in front had scattered themselves in the window seats, and when the staff asked us to sit separately, I was honestly taken aback.
Our family was forced to sit apart, and my child became sad and started to cry, making it very difficult to enjoy the mangroves.
This tour consistently operated on a first… After arriving at Iriomote Island from Ishigaki Island, we had a restroom break, and then we boarded the mangrove cruise. As a family, we were lined up behind solo travelers and two adults. The people in front had scattered themselves in the window seats, and when the staff asked us to sit separately, I was honestly taken aback.
Our family was forced to sit apart, and my child became sad and started to cry, making it very difficult to enjoy the mangroves.
This tour consistently operated on a first-come, first-served basis, and it was impressive to see two single women rushing to line up ahead of everyone else. It's frustrating to be shown such human behavior while on vacation. I thought the seating arrangement was a chance for the tour company to showcase their skills. 石垣島→西表島へ到着後にトイレ休憩があって、その後マングローブ遊覧船に乗るのですが、家族連れの私達は、お一人様や大人二人の方の後に並んでいました。前の方達がまばらに窓側の席を陣取っておられ、その光景を見た店員さんから、別々に座ってくださいと言われた時には正直呆れてしまいました。
Thank you very much for participating in the tour organized by Ishigaki Island Dream Tourism.
We sincerely apologize for the unpleasant experience caused by our staff's lack of consideration during your valuable time on the trip. We will promptly communicate your feedback to the sightseeing boat staff and strongly emphasize the importance of providing service from the customer's perspective.
Additionally, we will reconfirm the mindset of all our staff, as well as those on the various… Dear Kurokura,
Thank you very much for participating in the tour organized by Ishigaki Island Dream Tourism.
We sincerely apologize for the unpleasant experience caused by our staff's lack of consideration during your valuable time on the trip. We will promptly communicate your feedback to the sightseeing boat staff and strongly emphasize the importance of providing service from the customer's perspective.
Additionally, we will reconfirm the mindset of all our staff, as well as those on the various islands, to ensure we welcome our customers with sincerity and strive to provide a satisfying experience.
The application is online, but everything after that is analog. It's outdated. I won't be repeating this.
Posted Date: 2022/06/02
ががが
1: I went to see the mangroves in Amami Oshima first, and this time the mangroves were quite disappointing. I do not recommend it. During the hour-long cruise, I listened to music and did other things. I will upload photos on social media, as a reality check.
2: Regarding the ox cart, I was informed by the local staff that moving to a different seat (especially towards the back) puts significant strain on the ox's neck, which has led to instances of fainting and even life-threatening situations i… 1: I went to see the mangroves in Amami Oshima first, and this time the mangroves were quite disappointing. I do not recommend it. During the hour-long cruise, I listened to music and did other things. I will upload photos on social media, as a reality check.
2: Regarding the ox cart, I was informed by the local staff that moving to a different seat (especially towards the back) puts significant strain on the ox's neck, which has led to instances of fainting and even life-threatening situations in the past. It would have been better if this information had been provided during the adjustment phase when we were confirming our seating positions before departure, but this discussion happened during the return trip. I found it very stressful to receive a stern warning without prior explanation during the outbound trip when we were fixing our seats. I will never visit this island again. It was a very unpleasant experience, and I will not support it.
3: Additionally, the tour did not include the "2022 shuttle bus timetable" until I pointed it out. It was still showing the expired link from early 2021. The management staff seems to be involved with both the tour company and the matching site. I couldn't understand the operational awareness of the management staff.
4: I received a phone call the day before the tour to inform me of the meeting time (the same applies to other tours), but it was frustrating that, despite the application being online, the follow-up was done via phone. If it's an IP call, it incurs charges, and during my trip to Okinawa, I was busy the day before and in remote areas with poor reception (which I experienced). I strongly request improvements to the operational system. Essentially, the goal is to ensure mutual recognition of the meeting time and place. If so, it would be sufficient to transition to a screen where we can click through using the email address we used for the application, right? While developing an app or a large-scale system can be costly, this kind of task could be handled by a small team in a short time. I applied for two tours during my trip to Okinawa, but considering the shortcomings of the current system, I will not be repeating. Please enhance IT knowledge, update the latest information, and reconsider your marketing strategies.
Based on the reasons and experiences above, I believe it would be better to arrange individual options myself rather than relying on the tour application to avoid dissatisfaction. 1:奄美大島のマングローブを先に見に行っていると、今回のマングローブはかなりのガッカリレベル。おすすめはしない。 約一時間の遊覧中、音楽聴いて別のことしてました。 SNS等で写真はアップします。実態として。 2:牛車では、座っている場所を移動(特に後方)すると牛の首に強度の負荷が生じ、気絶や生命につながる事案が過去幾度も発生したため現地担当者は懸念している旨説明がありました。 牛車がまだ出発前の段階で各自の席位置を確定させる調整段階の時に上記話があればよかったのですが、この話は帰りの牛車時でした。行きの牛車時に… 1:奄美大島のマングローブを先に見に行っていると、今回のマングローブはかなりのガッカリレベル。おすすめはしない。 約一時間の遊覧中、音楽聴いて別のことしてました。 SNS等で写真はアップします。実態として。 2:牛車では、座っている場所を移動(特に後方)すると牛の首に強度の負荷が生じ、気絶や生命につながる事案が過去幾度も発生したため現地担当者は懸念している旨説明がありました。 牛車がまだ出発前の段階で各自の席位置を確定させる調整段階の時に上記話があればよかったのですが、この話は帰りの牛車時でした。行きの牛車時に説明なく(かつ出発前の席固定調整時)に強い口調で注意だけされた私には非常にストレスフルでした。 二度とこの島へは行きません。非常に不快な思いでです。支援もしません。
Thank you for participating in the tour. We sincerely apologize for any discomfort you experienced. We will ensure that the guidelines for the water buffalo cart are shared more thoroughly.
We also apologize for the shortcomings in the shuttle bus information. We will strive to review and improve to prevent such issues in the future.
Regarding the phone call the day before, we understand that it can be difficult for some to check emails, and there are also important matters that requir… Dear Gagaga,
Thank you for participating in the tour. We sincerely apologize for any discomfort you experienced. We will ensure that the guidelines for the water buffalo cart are shared more thoroughly.
We also apologize for the shortcomings in the shuttle bus information. We will strive to review and improve to prevent such issues in the future.
Regarding the phone call the day before, we understand that it can be difficult for some to check emails, and there are also important matters that require confirmation, so we appreciate your understanding as we utilize phone calls as a means of communication.
We will take your feedback into consideration and, as a team, we will work to tighten our approach and consider simplifying our communications so that as many people as possible can enjoy their travels with a smile. Thank you for your valuable input.
Ishigaki Island Dream Tourism Shimono ニックネーム：ががが 様
I went with my child, but since they are prone to motion sickness, even though we lined up at the very front, we were told to sit at the very back. As a result, we ended up being the last to get off the bus and the last to line up for the boat and the water buffalo. We were always put at the back, in the hottest seats and the ones with no view, which made for a terrible experience.
I had participated about ten years ago as a repeat customer, but I will never join again and I won't recommend it to… I went with my child, but since they are prone to motion sickness, even though we lined up at the very front, we were told to sit at the very back. As a result, we ended up being the last to get off the bus and the last to line up for the boat and the water buffalo. We were always put at the back, in the hottest seats and the ones with no view, which made for a terrible experience.
I had participated about ten years ago as a repeat customer, but I will never join again and I won't recommend it to anyone. 子連れで行きましたが、バス酔いしやすいので1番前に並んだにも関わらず子どもは1番後ろに乗ってくださいといわれた。必然的にバスから降りるのも最後になり、船や水牛に並ぶのも最後になりました。 なんでも1番後回しにされ1番暑い席や景色の見えない席に案内されて最悪な体験になりました。
10年ほど前に参加したことのあるリピーターでしたが2度と参加しないし人にも勧めませー
Machine translated from Japanese
Reply from the operator
Dear Sarami,
Thank you very much for participating in our company-sponsored tour. We sincerely apologize for the discomfort experienced by your children and family due to our guidance during your trip.
In our tours, we typically provide all transportation with free seating, and we should take special care for customers traveling with small children or those concerned about motion sickness. We take the lack of consideration in this instance very seriously and will issue strict warnings to the local… Dear Sarami,
Thank you very much for participating in our company-sponsored tour. We sincerely apologize for the discomfort experienced by your children and family due to our guidance during your trip.
In our tours, we typically provide all transportation with free seating, and we should take special care for customers traveling with small children or those concerned about motion sickness. We take the lack of consideration in this instance very seriously and will issue strict warnings to the local facilities and staff involved, ensuring that such issues do not occur again.
We will share your valuable feedback internally and strive to improve our services so that all customers can participate with peace of mind in the future. Once again, we sincerely apologize for the unpleasant experience you had.
Sincerely, Ishigaki Island Dream Tourism Staff さらみ 様
I liked that I could visit Mishima in one day and made a reservation, but it turned out to be a rushed sightseeing experience. I was able to relax in Iriomote and Yufu, but I wanted to explore Taketomi Island at a more leisurely pace. Next time, I would like to spend a whole day on Taketomi Island, cycling around the beautiful beaches and houses. The glass boat ride I took on Taketomi Island was not that great. However, the highlight was riding the water buffalo cart. I was soothed by the slow-m… I liked that I could visit Mishima in one day and made a reservation, but it turned out to be a rushed sightseeing experience. I was able to relax in Iriomote and Yufu, but I wanted to explore Taketomi Island at a more leisurely pace. Next time, I would like to spend a whole day on Taketomi Island, cycling around the beautiful beaches and houses. The glass boat ride I took on Taketomi Island was not that great. However, the highlight was riding the water buffalo cart. I was soothed by the slow-moving water buffalo cart and the songs of the old man. 三島を1日で行けるところが気に入り予約しましたが、慌ただしい観光になりました。 西表・由布はゆっくりできましたが、竹富島をもっとゆっくり観光したかったです。 この次行くとしたら1日竹富島に行ききれいなビーチ、家並みを自転車で回りたいです。 竹富島で乗ったグラスボートは、いまいちでした。 良かったところは水牛車に乗ったことです。ゆっくりと動く水牛車とおじさんの歌に癒されました。
Machine translated from Japanese
A bit disappointed.
Posted Date: 2018/01/20
ねっく
The tour itself was enjoyable without any issues. However, I think there is a problem with the bus transfers. Since there are no assigned seats, those who return to the bus early get to choose their seats, and those who arrive late end up separated from their families on different buses. It seemed difficult for those with small children. There are two bus transfers.ツアー自体は問題無く楽しめました。 しかし途中のバス移動に問題があると思います。 座席が指定されていないので早くバスに戻った人から座るようで、遅れて来た方は、家族で離れて別のバスになっていました。小さいお子様連れの方は、大変そうでした。バス移動は2回あります。
Machine translated from Japanese
There is a sense of rush (Glass-bottom boat and water buffalo cart plan in Taketomi Island).
Posted Date: 2018/06/18
mikicat
This was my first trip to Ishigaki Island. The weather was cloudy. The bus was scheduled to leave the hotel at 7:25 AM, so it arrived in front of the hotel by 7:20 AM. Unfortunately, other groups arrived around 7:35 AM, causing a delay in our departure.
Once we arrived at the terminal, we divided into groups for explanations. It felt like a small island, Yufu Island, was attached to Iriomote Island. We transferred to a boat immediately after arriving at Iriomote Island for a mangrove cruise, then… This was my first trip to Ishigaki Island. The weather was cloudy. The bus was scheduled to leave the hotel at 7:25 AM, so it arrived in front of the hotel by 7:20 AM. Unfortunately, other groups arrived around 7:35 AM, causing a delay in our departure.
Once we arrived at the terminal, we divided into groups for explanations. It felt like a small island, Yufu Island, was attached to Iriomote Island. We transferred to a boat immediately after arriving at Iriomote Island for a mangrove cruise, then took a bus to Yufu. Once there, we took a cart ride, followed by lunch (40 minutes) and a short walk (30 minutes). However, during the walk, I found myself rushing back to the meeting point after just going for ice cream!
From Yufu, we took the cart back, then a bus, and immediately transferred to a boat to Taketomi. We only arrived at Iriomote Island by bus.
Upon arriving at Taketomi Island, we quickly went on a glass-bottom boat (30 minutes). Once on land, we took a small bus to the cart boarding area, where our names were called for the cart ride. We took a light tour around Taketomi, and once that was done, we immediately took a small bus to the port and then a boat back to Ishigaki.
This was the general itinerary. It felt like we were constantly changing modes of transportation and just sitting around (laughs). Honestly, I found Taketomi Island quite unsatisfactory, and since there was no free time, I wouldn't recommend the glass-bottom boat and cart ride plan. There simply wasn't enough time for both. I would have preferred a later return boat, but the schedule was fixed.
What I liked: It provided an opportunity to visit places I wouldn't normally go to. I was able to see the mangrove forest.
What I wouldn't recommend: The glass-bottom boat at Taketomi Island. The shallow and deep areas alternated quite a bit, so seeing the fish felt underwhelming, like, "Is that it?" (Since it takes 30 minutes to go out and come back.) 初の石垣島旅行。天気は曇り。 朝7:25にホテル発ということで、バスは7:20にはホテル前に 来ていました。 ただ不運なことに私たちのほかの団体さんが7:35とかに 平気で来て、出発から遅れ気味。 ターミナルについたら、各コースに分かれて説明を聞きます。
Thank you for participating in the Ishigaki Island Dream Tour. We also appreciate your detailed and thoughtful feedback.
Regarding the time spent on each island during the tour, we sincerely take your comments and impressions to heart, and we will consider them as important points for future improvement.
There were multiple ships to board, and I had a hard time figuring it out, which made me late for the meeting time and caused inconvenience to everyone. The ship was unusually rocky (according to the captain), and I couldn't enjoy the sightseeing due to seasickness. It's a shame. I was hoping to see the Iriomote cat, but unfortunately, I didn't. The glass-bottom boat was very impressive.乗船する船が複数あって中々分からず、集合時間などに遅れて皆さんに迷惑をかけてしまいました。 船が珍しく揺れて（船長さん曰く）船酔いで観光どころではなかった。残念です。イリオモテヤマネコを期待したがやはり見れなかった。グラスボードはとても感動しました。
Machine translated from Japanese
Unfortunately, the rain was a bit disappointing!
Posted Date: 2020/01/01
てぃてぃ
I was keeping an eye on the weather forecast, and sure enough, it was pouring rain from the morning. The wind was strong too. I was worried about what would happen, but the large catamaran from Ishigaki Island to Iriomote Island was stable with little rocking. However, I got completely soaked while switching to the cruise ship. The unique roots of the mangroves were hard to see due to the high water levels, but thanks to that, we were able to dock at a pier where we could see the massive Sakishi… I was keeping an eye on the weather forecast, and sure enough, it was pouring rain from the morning. The wind was strong too. I was worried about what would happen, but the large catamaran from Ishigaki Island to Iriomote Island was stable with little rocking. However, I got completely soaked while switching to the cruise ship. The unique roots of the mangroves were hard to see due to the high water levels, but thanks to that, we were able to dock at a pier where we could see the massive Sakishima suou tree, which is said to be 400 to 600 years old! The glass-bottom boat tour was canceled afterward, but instead, we had a tour of Taketomi Island by ox cart, which turned out to be quite nice. The weather improved a bit in the second half, and I was able to enjoy myself. 天気予報を気にしつつ当日に至ったが、やはり朝から大雨。風も強い。どうなるのか心配だったが石垣島から西表島までは大型の双胴船で揺れも少ない。ただその後、クルーズ船に乗り換える間にずぶ濡れ。マングローブの独特の根っこは増水であまりよく見えなかったが、そのお陰で樹齢400年とも600年とも云われるサキシマスオウの大木の見られる船着場に着岸できた！その後のグラスボートは中止になったが、代わりに牛車による竹富島巡りとなりこれはこれで中々良かった。後半はお天気も少し回復し、楽しめた。
Machine translated from Japanese
The tour of Mishima was very good, but...
Posted Date: 2020/08/29
野良猫
On the cruise around Iriomote Island, the female captain was skilled in both guiding and maneuvering the boat, providing detailed explanations about the mangroves that were very easy to understand. The bus driver also gave us a tour of the island, which allowed us to hear more about Iriomote than we had expected. We were fortunate to see the adorable sight of a mother water buffalo and her newborn calf, as it coincided with the calving season. The water buffalo pulling the cart was very gentle a… On the cruise around Iriomote Island, the female captain was skilled in both guiding and maneuvering the boat, providing detailed explanations about the mangroves that were very easy to understand. The bus driver also gave us a tour of the island, which allowed us to hear more about Iriomote than we had expected. We were fortunate to see the adorable sight of a mother water buffalo and her newborn calf, as it coincided with the calving season. The water buffalo pulling the cart was very gentle and smart, making us feel a bit guilty for having it carry our weight. Although it was a short time, we enjoyed a relaxing experience with the sound of the sanshin and the boatman's singing. If I had to say something, there were many explanations about the Iriomote wildcat, so I wished I could have seen a specimen or photos somewhere.
In the afternoon on Taketomi Island, we initially planned to only rent bicycles and not ride the water buffalo cart. However, as soon as we arrived at the Taketomi Island Tourist Center, a female employee quickly asked, "What about the water buffalo? Aren't you riding? Bicycles? Fill this out!" I was confused about where to write what, and as I hesitated, she let out a big sigh and left the area, glaring at us from a distance. We were left unattended, but later, another employee helped us, and we were able to rent bicycles. However, the childish behavior we encountered right after arriving on Taketomi Island ruined the excitement we had been looking forward to. It was frustrating to see an employee who seemed to be annoyed when tourists didn't follow the routine they expected. To be frank, I believe that the tourism and hospitality industry is not suited for such individuals. If they want to work at their own pace, they should choose a desk job at home. In hindsight, I even wish I had scolded her on the spot for her rude behavior. The first employee at the Taketomi Island Tourist Center would likely realize this was about her if she saw it.
While the response from the other employees was good, it was disappointing that just one person left a negative impression. Of course, Taketomi Island itself was a wonderful place, so when I visit again, I hope to enjoy my trip without relying on the Taketomi Island Tourist Center. 西表島のクルーズでは女性の船長さんでガイドも操縦も上手、マングローブを詳しく説明してくれてとても分かりやすかった。送迎バスのドライバーさんも島内の案内をしてくれるので思っていた以上に西表島の話しを聞くことができて良かったと思う。由布島の水牛もちょうど子牛が生まれた時期と重なり可愛らしい親子の姿を見せてもらうことも出来ました。水牛車を引く水牛はとても大人しくお利口さんで重たい私達を運んでもらうのが申し訳なくなるほど。短い時間でしたが三線と船頭さん？の歌声でのんびりした時間を楽しむことが出来ました。… 西表島のクルーズでは女性の船長さんでガイドも操縦も上手、マングローブを詳しく説明してくれてとても分かりやすかった。送迎バスのドライバーさんも島内の案内をしてくれるので思っていた以上に西表島の話しを聞くことができて良かったと思う。由布島の水牛もちょうど子牛が生まれた時期と重なり可愛らしい親子の姿を見せてもらうことも出来ました。水牛車を引く水牛はとても大人しくお利口さんで重たい私達を運んでもらうのが申し訳なくなるほど。短い時間でしたが三線と船頭さん？の歌声でのんびりした時間を楽しむことが出来ました。しいて言えば西表やまねこの説明が沢山あったのでどこかで剥製や写真などでも見てみたかった。
Thank you very much for participating in the Ishigaki Island Dream Tour's remote island tour.
Upon reviewing your feedback, we confirmed with the local staff that, as you pointed out, their response did not meet your expectations, which caused you to feel uncomfortable. We sincerely apologize for this.
We have promptly communicated your feedback to the person in charge at the Taketomi Tourist Center, emphasizing the importance of providing service from the customer's perspective. We have… Dear Neko,
Thank you very much for participating in the Ishigaki Island Dream Tour's remote island tour.
Upon reviewing your feedback, we confirmed with the local staff that, as you pointed out, their response did not meet your expectations, which caused you to feel uncomfortable. We sincerely apologize for this.
We have promptly communicated your feedback to the person in charge at the Taketomi Tourist Center, emphasizing the importance of providing service from the customer's perspective. We have received the following responses regarding improvements:
- Ensuring thorough sharing of handover details among reception staff. - Retraining employees. (Currently, we do not have fixed roles, and there are days when water buffalo drivers and shuttle drivers also handle reception, leading to inconsistencies in service. We will discuss whether there were any issues in the reception process and work on improvements.)
Moving forward, we will strive to enhance our services in cooperation with each remote island facility to ensure that customers who participate in our tours can enjoy and be satisfied with the islands of Yaeyama.
I think I could have enjoyed it more if it hadn't rained.
Posted Date: 2022/05/31
はりや
The Yaeyama region entered the rainy season considerably earlier than usual, so the island tour I was looking forward to was greatly diminished in enjoyment due to heavy rain. I apologize for this evaluation being based on the weather rather than the tour itself, but please understand it as a reflection of the experience.
I should have been surrounded by the blue sky and blue sea, creating a rare experience. Even with the cloudy skies and heavy rain, I managed to enjoy it to some extent, but my e… The Yaeyama region entered the rainy season considerably earlier than usual, so the island tour I was looking forward to was greatly diminished in enjoyment due to heavy rain. I apologize for this evaluation being based on the weather rather than the tour itself, but please understand it as a reflection of the experience.
I should have been surrounded by the blue sky and blue sea, creating a rare experience. Even with the cloudy skies and heavy rain, I managed to enjoy it to some extent, but my expectations were too high. (laughs)
The gelato at Yubu Island Chaya was delicious. I felt a bit sad that Taketomi Island has become more touristy compared to my visit 20 years ago.
Next time, I hope to use the tour again on a sunny day and give it a perfect score. 八重山地方が例年よりかなり早く梅雨入りしてしまったため、楽しみにしていた離島ツアーは大雨で楽しさ半減以下でした。 このツアーとしての減点ではなく、あくまで天気による評価で大変申し訳ないのですが、それでも体験の評価ということでご容赦ください。
Since I boarded first, I asked the captain and guide which side would be better to sit on, and they said, "Both sides are the same. We'll turn around on the way back. It might be better to sit on the left side, which won't be in the sun until we depart." So, I sat on the left. On the way there, they provided a detailed explanation while getting close to the mangroves on the right side, but on the way back, perhaps due to the tide, we just returned down the middle. I can only say it's disappointi… Since I boarded first, I asked the captain and guide which side would be better to sit on, and they said, "Both sides are the same. We'll turn around on the way back. It might be better to sit on the left side, which won't be in the sun until we depart." So, I sat on the left. On the way there, they provided a detailed explanation while getting close to the mangroves on the right side, but on the way back, perhaps due to the tide, we just returned down the middle. I can only say it's disappointing that I couldn't see up close while listening to the explanations. Shouldn't we also get close on the left side, as mentioned in the initial announcement? 1番に乗り込んだので、船頭兼ガイドさんに座る席は右か左どちらが良いか聞いたら、「どちらも同じ。帰りは折り返すので。出航まで日の当たらない左が良いのでは？」と言われて左に座った。往き、右側をマングローブに近寄りながら丁寧に説明していらっしゃったが、帰りは潮の加減か、真ん中をただ帰るだけだった。説明を聴きながら近くで見ることができず、残念というしかない。最初のアナウンス通り、同じように左も近寄るべきではないですか？
Machine translated from Japanese
Quite a good collaboration.
Posted Date: 2023/01/01
うみんちゅ
I participated in a tour on December 31. In many tours I've been on, there is usually one guide who leads from start to finish, but in this tour, it felt like the guests were moving around as if being passed along to different guides for each segment, such as gathering, moving, and participating. The coordination was quite good, and there were few issues. However, that doesn't mean there were no problems at all. While the location of the dining venue was indicated, there were times when I didn't… I participated in a tour on December 31. In many tours I've been on, there is usually one guide who leads from start to finish, but in this tour, it felt like the guests were moving around as if being passed along to different guides for each segment, such as gathering, moving, and participating. The coordination was quite good, and there were few issues. However, that doesn't mean there were no problems at all. While the location of the dining venue was indicated, there were times when I didn't know where to go inside. Additionally, depending on the guide, there were moments when I felt a lack of enthusiasm. Overall, there were few difficulties, and I enjoyed myself, but I believe it can't compare to a tour where one guide is responsible for entertaining the participants from start to finish. 12月31日にツアー参加しました。 今までの多くのツアーでは一人の添乗員が最初から最後まで案内することが多かったのですが、このツアーではツアーの各部、集合、移動、参加など各部の担当添乗員にリレーするかのように客が動いていく感じでした。なかなかの連携で困ることは少なかったです。ですが、困らない事が無かったかというとそういうわけではありませんでした。食事会場の場所は案内されるものの、中のどこに行けばいいかわからないとかありました。また、担当添乗員次第ではやる気がないと感じる場面もありました。 全体的には困る… 12月31日にツアー参加しました。 今までの多くのツアーでは一人の添乗員が最初から最後まで案内することが多かったのですが、このツアーではツアーの各部、集合、移動、参加など各部の担当添乗員にリレーするかのように客が動いていく感じでした。なかなかの連携で困ることは少なかったです。ですが、困らない事が無かったかというとそういうわけではありませんでした。食事会場の場所は案内されるものの、中のどこに行けばいいかわからないとかありました。また、担当添乗員次第ではやる気がないと感じる場面もありました。 全体的には困ることも少なく、楽しめましたが、一人の添乗員が最初から最後まで参加者を責任持って楽しませるツアーには勝てないと思いました。
Machine translated from Japanese
I was a bit confused about what to do since there was no local guide.
Posted Date: 2023/04/27
独眼竜政宗
I was a bit confused because there was no local guide. That was disappointing. It was also confusing that all the tickets were self-managed.現地案内人がいないので行動に少し困惑しました。その点が残念でした。チケット全て自己管理の切符制で困惑しました。
Machine translated from Japanese
Reply from the operator
Thank you very much for participating in the tour.
On this tour, there will be no tour guide accompanying you, and upon arrival at each island, a local guide will assist you. We have provided this information on the tour page and will also inform you during the gathering on the day of the tour to ensure everyone understands. To facilitate smoother guidance on-site, we, along with the operating company, will continue to strive for further service improvement. Thank you for taking the time to share… Thank you very much for participating in the tour.
On this tour, there will be no tour guide accompanying you, and upon arrival at each island, a local guide will assist you. We have provided this information on the tour page and will also inform you during the gathering on the day of the tour to ensure everyone understands. To facilitate smoother guidance on-site, we, along with the operating company, will continue to strive for further service improvement. Thank you for taking the time to share your valuable experience.
VELTRA Customer Support Team この度はツアーにご参加いただき誠にありがとうございます。
The glass-bottom boat took us out to the sea, and they worked hard to find fish, but there were fewer than I expected. When we threw out some bait, large, simple fish came around. I was hoping to see some more unusual fish, which is why I gave this rating. We visited three islands, and everyone guided us smoothly, so I didn't have any issues.グラスボードは海のスポットに出て一生懸命魚を探してくださるけど、思っていたような魚は少なく餌をまくと大きなシンプルな魚がやってきました。 もう少し変わった魚が見えるかと思っていたのでこのような評価としました。 3島巡りをしましたが、皆さん流れ良く案内等をしてくださり、困る事もありませんでした。
Machine translated from Japanese
The travel time is a bit long.
Posted Date: 2024/03/20
いしがき
There was a lot of moving around, and I felt that the time spent at each sightseeing spot was a bit lacking. It might be good for those who want to efficiently visit many places in one day.移動が多く、それぞれの観光時間が少し物足りなく感じました。効率よく一日でたくさん回りたい方にはいいかもしれません。
Machine translated from Japanese
Mangrove Cruise
Posted Date: 2024/12/11
はっちゃん
Since the tide had just started to rise, it seemed that operating the boat was quite challenging. It was disappointing that they originally planned to go further upstream. I appreciated that the explanations were quite detailed. However, since I had gone to see the mangroves by kayak on the Miyara River the day before, it felt a bit different in comparison.干潮から増え始めたばかりなので、船の運転が大変そうでした。本来ならもっと上流に行く予定みたいなので残念でした。説明は結構詳細なところまでしてくれて良かったです。但し、前日に宮良川のカヤックでマングローブを見に行ったので、それと比べると少し違ったかな。
Machine translated from Japanese
Hopping is better done on your own as it allows for better time management.
Posted Date: 2025/01/08
リー
I participated in a tour from Ishigaki to Iriomote, and then to Taketomi Island (glass boat + water buffalo).
Indeed, it might be difficult to visit all these islands at once without joining a tour.
Going from Ishigaki to Iriomote was good, and Yubu Island was nice.
However, Taketomi Island was not good. I was just made to wait, and I didn't even know what time the ferry was leaving. After arriving at Taketomi Island, I had to wait to board the glass boat. After getting off the glass boat, I had to… I participated in a tour from Ishigaki to Iriomote, and then to Taketomi Island (glass boat + water buffalo).
Indeed, it might be difficult to visit all these islands at once without joining a tour.
Going from Ishigaki to Iriomote was good, and Yubu Island was nice.
However, Taketomi Island was not good. I was just made to wait, and I didn't even know what time the ferry was leaving. After arriving at Taketomi Island, I had to wait to board the glass boat. After getting off the glass boat, I had to wait again for the bus to the water buffalo experience. I wanted to return early on the last bus. After the experience, I had to wait about 50 minutes for the free shuttle bus to the ferry. It was a very wasteful use of time. I thought joining the tour would prevent such issues. 石垣から西表、そして竹富島（グラスボート＋水牛）ツアーに参加しました。
Thank you very much for participating in the island tour and for sharing your valuable feedback with us. We sincerely apologize for the long wait times during your sightseeing on Taketomi Island, and for not being able to provide a smooth and comfortable experience.
We will share your feedback with our internal team and local staff to improve and ensure that our customers can enjoy a comfortable island tour.
We are also very pleased to hear that you enjoyed your experiences on Iriomote Is… Dear Lee,
Thank you very much for participating in the island tour and for sharing your valuable feedback with us. We sincerely apologize for the long wait times during your sightseeing on Taketomi Island, and for not being able to provide a smooth and comfortable experience.
We will share your feedback with our internal team and local staff to improve and ensure that our customers can enjoy a comfortable island tour.
We are also very pleased to hear that you enjoyed your experiences on Iriomote Island and Yufu Island. Our entire staff will continue to work hard to make the island tour even more appealing.
