Since it was raining on and off, I think it can't be helped, but I believe it's better to cancel on days with rough waves. The boat was rocking a lot, it hurt my backside, and at the phantom island, it was raining and cold, so it wasn't enjoyable at all. The staff was kind and their service was good.アメが降ったり止んだりなので、仕方ないかと思うのですが、波風ある日は中止にした方が良いかと思います。 船はバンバンゆれ、お尻が痛いし、幻の島では、雨が降り寒いし、全然、楽しくなかったです。 スタッフは、親切で対応は良かったです。
Machine translated from Japanese
I'm glad the weather was nice!
Posted Date: 2025/10/04
カトリーナ大吉
The weather was nice, and the 30-minute boat ride to the island was wonderful with a refreshing breeze. There was a proper beginner's explanation for snorkeling.
At the phantom island, we were repeatedly told, "Please wash your feet and take off your sandals so we don't get sand in the boat!" The photo service was only available twice, once during the boat ride and once at the phantom island. There were no interesting anecdotes or lively discussions; it was quite subdued and straightforward. But… The weather was nice, and the 30-minute boat ride to the island was wonderful with a refreshing breeze. There was a proper beginner's explanation for snorkeling.
At the phantom island, we were repeatedly told, "Please wash your feet and take off your sandals so we don't get sand in the boat!" The photo service was only available twice, once during the boat ride and once at the phantom island. There were no interesting anecdotes or lively discussions; it was quite subdued and straightforward. But perhaps that's not such a bad thing. 天気も良く、ボートで島に向かう(30分くらい)のは、風が気持ちよく最高でしたわ。シュノーケルの初心者説明もちきんとありました。 幻の島では、『ボート内に砂を入れたくないので、サンダルと足を洗って！』と何回も言われ…。写真撮影サービスもボート乗船中と幻の島での2回のみだったわ。面白いうんちく説明やトークはなく粛々淡々としてたの。でも、それはそれで良いんじゃないかしら。
Machine translated from Japanese
Reply from the operator
Thank you for using VELTRA.
We sincerely apologize that despite your anticipation and preparation of an SD card for the GoPro rental benefit, you were ultimately unable to utilize it.
Upon confirming with the operating company, we found that the condition for the free GoPro rental benefit stated "meet at the location." This was based on the assumption that customers would arrive by rental car, and we acknowledge that the details were insufficiently clarified. We have promptly revised the informa… Thank you for using VELTRA.
We sincerely apologize that despite your anticipation and preparation of an SD card for the GoPro rental benefit, you were ultimately unable to utilize it.
Upon confirming with the operating company, we found that the condition for the free GoPro rental benefit stated "meet at the location." This was based on the assumption that customers would arrive by rental car, and we acknowledge that the details were insufficiently clarified. We have promptly revised the information on our tour page.
According to the situation on the day of the tour, after you arrived at the meeting point on foot, it was necessary to walk an additional 10 minutes to the actual boarding location. Therefore, we were informed that we arranged for a shuttle vehicle to ensure you arrived on time for the start of the tour. Additionally, after the tour concluded, we received reports that we provided transportation to your accommodation to avoid any inconvenience in an unfamiliar port.
We did our utmost to ensure you enjoyed the tour to the fullest, but we regret that we could not meet your expectations.
We will continue to strive to provide activities that ensure your satisfaction in collaboration with the operating company, and we hope you will consider using our services again in the future.
Best regards, VELTRA Sales Team この度はVELTRAをご利用いただきありがとうございます。 特典のGoProレンタルにつきまして、事前にSDカードをご用意いただき心待ちにされていたにもかかわらず、結果としてご利用いただくことができず、申し訳ございません。
Thank you for taking care of me during my trip! Although I mentioned that I didn't need a wetsuit, it was cloudy during the snorkeling, and it was very cold on the return boat. I should have asked to bring the wetsuit on board even if I didn't wear it. Thank you very much.GWお世話になりました！自分からウェット不要と申しでたものの、シュノーケル時点で曇り空、帰りの船上も非常に寒かったので、ウェット着用しなくとも船に持ち込ませて頂く様にすればよかったです。 ありがとうございました。
Machine translated from Japanese
The blue sea and white sandy beach are impressive.
Posted Date: 2019/07/02
demeryo
I have traveled to Ishigaki Island several times, but this was my first time participating in the Phantom Island tour. Phantom Island, though small, had beautiful blue waters and was the perfect spot for taking photos. I was able to take many commemorative pictures that will surely become cherished memories. As for snorkeling, I saw some fish, and while I felt there were fewer coral reefs than I expected, the blue coral was incredibly beautiful and moving. The staff also kindly asked several … I have traveled to Ishigaki Island several times, but this was my first time participating in the Phantom Island tour. Phantom Island, though small, had beautiful blue waters and was the perfect spot for taking photos. I was able to take many commemorative pictures that will surely become cherished memories. As for snorkeling, I saw some fish, and while I felt there were fewer coral reefs than I expected, the blue coral was incredibly beautiful and moving. The staff also kindly asked several times if I wanted them to take pictures, which was very helpful. I would love to participate again if I have the opportunity. 何度か石垣島へ旅行はしていましたが、初めて幻の島ツアーへ参加しました。 幻の島は小さいながらも青い海がキレイで、写真を撮るのに最適なスポットでした。記念写真をたくさん撮ることができて思い出に残りそうです。 またシュノーケリングは、魚もみれたし、珊瑚礁は思ったより少なく感じましたが、青い珊瑚礁とてもキレイで感動しました。 スタッフの方も、写真を撮りましょうか？と何度も声をかけてくれて助かりました。 また機会があれば参加したいと思います。
Machine translated from Japanese
White sandy beaches, blue sea, and colorful fish.
Posted Date: 2019/07/17
d0316
On the Sunday in the middle of the three-day weekend, I took a half-day tour. The weather was great, and I enjoyed the Phantom Island and snorkeling. The young girls also had fun taking pictures in mermaid costumes available for free rental on Phantom Island.
Since many tour companies gather in one place, it can get crowded, but that's to be expected. On the day of the tour, the port was just a short drive from the meeting point, where we parked and boarded the boat. There were about 20 particip… On the Sunday in the middle of the three-day weekend, I took a half-day tour. The weather was great, and I enjoyed the Phantom Island and snorkeling. The young girls also had fun taking pictures in mermaid costumes available for free rental on Phantom Island.
Since many tour companies gather in one place, it can get crowded, but that's to be expected. On the day of the tour, the port was just a short drive from the meeting point, where we parked and boarded the boat. There were about 20 participants and 3 staff members. They provided a brief snorkeling lecture and accompanied us during the actual snorkeling. We were able to see many fish in the beautiful sea. However, I would have appreciated a bit more time for snorkeling.
One downside was the lack of showers. I had to rinse off using a hose at the port. I recommend staying at a hotel for consecutive nights when using the tour, so you can use the hotel shower during the day. 3連休の真ん中だった日曜日に半日ツアーを利用しました。 天候にも恵まれ、幻の島とシュノーケリングを楽しめました。若い女の子達は幻の島で無料レンタルの人魚コスプレでの撮影も楽しんでいました。 各ツアー会社がわんさか集まるので混雑していますが、仕方ないですね。 当日は待ち合わせ場所から車でほんの少し移動した場所に港があり、そこの駐車場に車を停めて乗船。 参加者約20名に対し、スタッフ3名。シュノーケリングの簡単な講義をしてくれ、実際のシュノーケリングにも帯同してくれました。美しい海で魚をたくさん見ることができま… 3連休の真ん中だった日曜日に半日ツアーを利用しました。 天候にも恵まれ、幻の島とシュノーケリングを楽しめました。若い女の子達は幻の島で無料レンタルの人魚コスプレでの撮影も楽しんでいました。 各ツアー会社がわんさか集まるので混雑していますが、仕方ないですね。 当日は待ち合わせ場所から車でほんの少し移動した場所に港があり、そこの駐車場に車を停めて乗船。 参加者約20名に対し、スタッフ3名。シュノーケリングの簡単な講義をしてくれ、実際のシュノーケリングにも帯同してくれました。美しい海で魚をたくさん見ることができました。ただ、もう少しシュノーケリングの時間があると嬉しいところです。 残念だったのはシャワーが無かったこと。仕方なく、港にある水道のホースで体を流しました。ツアー利用の際にはホテルを連泊し、昼間でもホテルのシャワーを使える用意をしておくことをオススメします。
Machine translated from Japanese
A fulfilling half-day! Is low tide the best time?
Posted Date: 2019/07/20
さんさむ
I participated in the half-day plan. In the morning, they picked me up at the hotel on time and took me to the port. It was farther from the island terminal than I expected, so I was glad I didn't have to go there on my own.
With 14 passengers and 3 crew members, we set off on a boat with a sunshade. They lent us seasickness bands at the start, and thanks to that, even though it was a day with high waves, no one got seasick until the end.
That day, the tide was higher than ever, and the phantom is… I participated in the half-day plan. In the morning, they picked me up at the hotel on time and took me to the port. It was farther from the island terminal than I expected, so I was glad I didn't have to go there on my own.
With 14 passengers and 3 crew members, we set off on a boat with a sunshade. They lent us seasickness bands at the start, and thanks to that, even though it was a day with high waves, no one got seasick until the end.
That day, the tide was higher than ever, and the phantom island was only partially visible. Since it was crowded with other tour guests, we decided to snorkel first and then go to the phantom island.
During the transfer, there was a snorkeling lesson, and they provided very detailed instructions.
Finally, we arrived at Ishigaki Coral Lagoon. There were colorful fish and blue and yellow corals! I even saw a clownfish! It was a bit disappointing that the visibility wasn't as high as I had hoped, but I still had a great time.
It was a bit chilly during the transfer after getting in the water, so it would be good to have a cover-up that can get wet.
And finally, we reached the phantom island.
After swimming a bit from the boat, we landed on the island. It was truly a beach-only island, and I was moved! Since the tide had receded more than in the morning and the number of tour guests had decreased, I was glad that RISE adjusted the plan according to the situation. I took plenty of photos for 30 minutes, lay on the sandy beach, and thoroughly enjoyed the phantom island. I didn't have the courage to dress up as a mermaid, but it looked cute when I saw others doing it.
The morning tour ended at 12:00, and they took us back to the hotel afterward.
You can have plenty of fun even with the half-day plan! They provided all the necessary snorkeling gear, tea, and seasickness bands, so all you need to do is wear your swimsuit and bring a towel while waiting at the hotel, which is convenient. The service was very polite, so I highly recommend it. Since the tide was too high this time, I would like to participate again during low tide. 半日プランに参加しました。 朝、時間通りにホテルまで迎えに来てくれ、港まで送ってくれました。離島ターミナルからは思ったより離れた港だったので自力で行かなくて良かったです。
The island of dreams that I've always wanted to visit.
Posted Date: 2019/07/28
bishop
I participated in a half-day tour of the Phantom Island and Ishigaki Coral Reef snorkeling. Since I chose not to have transportation included, I drove my rental car and gathered in front of Toyoko Inn, where the staff guided us to the nearby marina for participation. By the way, the boat tends to sway quite a bit, so I think it's better for those who are prone to seasickness to take medication before boarding. For those who have no issues, if the weather is good, you can enjoy a refreshing cruis… I participated in a half-day tour of the Phantom Island and Ishigaki Coral Reef snorkeling. Since I chose not to have transportation included, I drove my rental car and gathered in front of Toyoko Inn, where the staff guided us to the nearby marina for participation. By the way, the boat tends to sway quite a bit, so I think it's better for those who are prone to seasickness to take medication before boarding. For those who have no issues, if the weather is good, you can enjoy a refreshing cruise until arrival.
As for the tour, we first visited the Phantom Island and had some free time to explore. We were blessed with good weather that day, and although there were quite a few tourists, the stunning scenery was just as I had seen in commercials and on TV, making it an unforgettable memory.
Next, we boarded the boat again and moved to Ishigaki Coral Reef to enjoy snorkeling. The water was relatively shallow, allowing us to enjoy the corals and colorful fish, but honestly, I felt that the snorkeling I did the day before at Barasu Island was better in terms of the vibrancy of the corals and the number of fish (this may depend on the sea conditions of the day and is subjective, so just for reference).
After finishing snorkeling, we returned to the marina where we started. Since we participated for half a day, we disembarked here, concluding the tour. Those on the full-day course seemed to have a meal before departing again. After disembarking, the staff guided us to the office where we were able to take a shower. Since I planned to take an afternoon flight home, having access to a clean facility for a shower was very helpful.
Lastly, regarding the staff, they were very kind and seemed to take great care to ensure safety, which left a very good impression on me. If I come back next year, I would definitely like to rely on their services again. 幻の島＋石西礁湖シュノーケリングの半日ツアーに参加しました。 送迎なしを選択したので、レンタカーに乗り東横イン前に集合、近くのマリーナまでスタッフの方に誘導されての参加となります。 ちなみに、船は割と揺れるので、酔いやすい方は薬を服用し乗船されたほうが良いと思いました。まったく問題なしという方は、好天であれば到着するまで爽快なクルージングを楽しむことができます。 ツアーですが、最初に幻の島を訪れ、思い思いの散策となります。 当日は天気に恵まれ、観光客の方たちもそれなりに多かったのですが、CMやらTVやらで見… 幻の島＋石西礁湖シュノーケリングの半日ツアーに参加しました。 送迎なしを選択したので、レンタカーに乗り東横イン前に集合、近くのマリーナまでスタッフの方に誘導されての参加となります。 ちなみに、船は割と揺れるので、酔いやすい方は薬を服用し乗船されたほうが良いと思いました。まったく問題なしという方は、好天であれば到着するまで爽快なクルージングを楽しむことができます。 ツアーですが、最初に幻の島を訪れ、思い思いの散策となります。 当日は天気に恵まれ、観光客の方たちもそれなりに多かったのですが、CMやらTVやらで見ていた通りの素晴らしい景色は想像通りで、忘れられない思い出となりました。 続いて、再び乗船し石西礁湖に移動、シュノーケリングを楽しむ行程になります。水深は割と浅め、サンゴや色とりどりの魚を楽しむことができますが、正直なところ前日に参加したバラス島でのシュノーケリングのほうが、サンゴの鮮やかさや魚の多さといった点では勝っていたように思います（当日の海のコンディションにもよりますし、主観も入っているので参考までにということで）。 シュノーケリングを終了した後、出発地のマリーナに戻りました。私たちは、半日参加でしたので、ここで下船しツアー終了となります。一日コースの方たちは、食事をしまた出発されるようでした。下船後、車でオフィスまで誘導していただき、シャワーを浴びさせていただきました。午後飛行機に乗り、帰る予定であったので、綺麗な施設でシャワーを浴びられたことはとても助かりました。 最後にスタッフの方たちですが、とても優しく安全にすごく気をつかっていただいている様子でとても好感が持てました。 来年、また来ることがあれば是非お世話になりたいと思います。
Machine translated from Japanese
It was fun.
Posted Date: 2019/08/29
シェリー
It was beautiful! I'm glad I participated! One slight disappointment was the resolution of the camera I borrowed... It's better to use my own phone.綺麗でした！参加して良かったです！ ちょっと残念なことは貸してくれたカメラの解像度は。。。 自分の携帯を使ったほうがいいです。
Machine translated from Japanese
Snorkeling is fun.
Posted Date: 2020/07/26
メコン
Since the Phantom Island gets crowded in the morning, we went snorkeling first. We were able to snorkel for about 40 minutes in an area with many blue coral reefs, and I was very satisfied. The blue corals were beautiful! Although the water was a bit murky due to the wind, there were plenty of fish, and the kids were happy. My older child wanted to return to the boat early, so I was able to leave them there while I enjoyed snorkeling alone. Thank you very much!
As for the Phantom Island itself, … Since the Phantom Island gets crowded in the morning, we went snorkeling first. We were able to snorkel for about 40 minutes in an area with many blue coral reefs, and I was very satisfied. The blue corals were beautiful! Although the water was a bit murky due to the wind, there were plenty of fish, and the kids were happy. My older child wanted to return to the boat early, so I was able to leave them there while I enjoyed snorkeling alone. Thank you very much!
As for the Phantom Island itself, it was just okay; it is beautiful, but I felt that snorkeling was better. Since the island has a lot of coral, I wish I had brought marine shoes. 幻の島が朝は混んでるということで、先にシュノーケルをしました。 青のサンゴ礁がたくさんあるところでシュノーケルを40分ほどでき、とても満足できました。青のサンゴは、とても綺麗でした！風があり少し濁ってはいましたが魚もたくさんで子供たちも喜んでいました。年長の子供が早めに船に戻りたいというので預けて船でみてもらえたので、母親の私は1人でゆっくりシュノーケルできました。ありがとうございました(^^) 肝心の幻の島は、ふーんという感じで、綺麗ではありますが、シュノーケルのが良かったなという印象です。島は、サンゴ… 幻の島が朝は混んでるということで、先にシュノーケルをしました。 青のサンゴ礁がたくさんあるところでシュノーケルを40分ほどでき、とても満足できました。青のサンゴは、とても綺麗でした！風があり少し濁ってはいましたが魚もたくさんで子供たちも喜んでいました。年長の子供が早めに船に戻りたいというので預けて船でみてもらえたので、母親の私は1人でゆっくりシュノーケルできました。ありがとうございました(^^) 肝心の幻の島は、ふーんという感じで、綺麗ではありますが、シュノーケルのが良かったなという印象です。島は、サンゴが多いのでマリンシューズを持参すれば良かったなと思います。
Machine translated from Japanese
Even if the weather isn't great, you can still have an amazing time!
Posted Date: 2020/09/27
こあき
I had an amazing time on the one-day tour! In the morning, I enjoyed over two hours of marine sports. It seems that the sports available vary depending on the weather, but I probably tried around 8 or 9 different activities in those two hours. I think it's much more cost-effective than just playing on the beach, so I highly recommend it!
I started shouting my heart out from 9 AM to relieve stress. The staff really went all out when I asked for something intense, to the point where I felt like my … I had an amazing time on the one-day tour! In the morning, I enjoyed over two hours of marine sports. It seems that the sports available vary depending on the weather, but I probably tried around 8 or 9 different activities in those two hours. I think it's much more cost-effective than just playing on the beach, so I highly recommend it!
I started shouting my heart out from 9 AM to relieve stress. The staff really went all out when I asked for something intense, to the point where I felt like my arms were going to fall off! In the afternoon, we went to Hamajima for snorkeling. When I asked the staff to take pictures, they captured some amazing shots that felt like a pre-wedding photoshoot, creating wonderful memories!
You can even become a mermaid, so definitely ask the staff about that! Although we weren't blessed with great weather, we went back around Ishigaki Island for snorkeling, and it was still incredibly beautiful. The tour allowed for a leisurely snorkeling experience with explanations, and I had a lot of great conversations with the staff and fellow participants. It was truly a fantastic one-day tour!
Since it can be quite physically demanding, I recommend booking it early in your trip! I was definitely sore the next day! 1日ツアーで全力で楽しみました！ 午前中はマリンスポーツ2時間ちょい満喫しました。 天候によって遊べるスポーツが異なるようですが、2時間でおそらく8.9個ぐらいは乗りました。 ビーチで遊ぶより、かなりコスパがいいと思うのでとてもオススメです！ 朝の9時からめちゃめちゃ叫んでストレス発散。笑 激しめをお願いしたら腕がちぎれそうになる程全力で楽しませてくれるスタッフさんです！ 午後からは浜島とシュノーケリング 浜島では、スタッフさんに写真を撮って欲しいとお願いしたら、結婚式の前撮りのようなレベルでめちゃめちゃ良い感じに… 1日ツアーで全力で楽しみました！ 午前中はマリンスポーツ2時間ちょい満喫しました。 天候によって遊べるスポーツが異なるようですが、2時間でおそらく8.9個ぐらいは乗りました。 ビーチで遊ぶより、かなりコスパがいいと思うのでとてもオススメです！ 朝の9時からめちゃめちゃ叫んでストレス発散。笑 激しめをお願いしたら腕がちぎれそうになる程全力で楽しませてくれるスタッフさんです！ 午後からは浜島とシュノーケリング 浜島では、スタッフさんに写真を撮って欲しいとお願いしたら、結婚式の前撮りのようなレベルでめちゃめちゃ良い感じに撮ってくれてとてもいい思い出になりました！ マーメイドにもなれちゃいますので、是非スタッフさんにお願いしてみてください！笑 天気に恵まれなかったので、シュノーケリングは石垣島の周りまで戻って、となりましたが、それでもほんまに綺麗ですごかったです。 解説付きで、自由度も高めのゆっくりシュノーケリングさせていただけるツアーでした。 スタッフの皆さんともいっぱいお話しさせていただけて、一緒になった方々とも仲良くなれて、とてもよい1日ツアーでした！
体力はかなり消耗するので、旅の序盤に予約することをお勧めします！笑 次の日はかなりの筋肉痛です。笑
Machine translated from Japanese
Participated in the landing on the Phantom Island and snorkeling at the Sekisei Reef.
Posted Date: 2021/03/22
nicoue
I was very satisfied to finally land on the elusive island. It had been a while since I went snorkeling, and at first, I struggled a bit, but I was happy to see the fish around Ishigaki! If I have the chance, I would like to go snorkeling again slowly. Thank you to the kind staff! Thank you very much.念願の幻の島に上陸でき大変満足、シュノーケルは久しぶりで最初は中々うまく行かなかったが、石垣の魚達を見て満足！！ 機会があればまたゆっくりシュノーケルをしに行きたいと思います。 親切なスタッフに感謝！！ ありがとうございました。
Machine translated from Japanese
Reply from the operator
Thank you for visiting us! We're glad to hear that you enjoyed snorkeling! Please be sure to visit Rise Ishigaki when you come to Ishigaki Island again. All of our staff are looking forward to welcoming you!この度は、ご来店いただきありがとうございました！ シュノーケル、お楽しみ頂けたようで良かったです！ 是非、石垣島へ遊びにいらした際は、ライズ石垣島へも遊びに来てください！スタッフ一同お待ちしております！
Machine translated from Japanese
You can enjoy marine sports!
Posted Date: 2021/08/11
マリン
We participated as a family of three in late July. After enjoying marine sports, we had a great time at the Phantom Island and snorkeling. The marine sports were so abundant that we hardly had any time to rest, and we played so much in the morning that we exhausted our energy. We could specify which marine sports we wanted to do, and they adjusted the speed, making it enjoyable even for our child (in early elementary school). Many of the staff were very friendly, and they were kind during snorke… We participated as a family of three in late July. After enjoying marine sports, we had a great time at the Phantom Island and snorkeling. The marine sports were so abundant that we hardly had any time to rest, and we played so much in the morning that we exhausted our energy. We could specify which marine sports we wanted to do, and they adjusted the speed, making it enjoyable even for our child (in early elementary school). Many of the staff were very friendly, and they were kind during snorkeling as well, which made us very satisfied. Our child was delighted to see fish like Nemo.
The only disappointing point was that the pickup car had no air conditioning, and the back seat windows were also closed, making the approximately 15-minute ride very hot, which caused our child to feel unwell. I think I should have spoken up, but I endured it because I didn't know the time or distance until we arrived. The return car had air conditioning, so I wish the pickup car had been air-conditioned as well. ７月下旬に家族３人で参加しました。 マリンスポーツを満喫したあと、幻の島とシュノーケリングを楽しみました。 マリンスポーツはほとんど休む時間がないほど乗り放題で、午前中で体力を使い果たしてしまうくらいたくさん遊べました。 こちらから乗りたいマリンスポーツを指定することもでき、スピードも調節してもらえるので、子供（小学生低学年）でも十分に堪能できます。 スタッフはとてもフレンドリーな方が多く、シュノーケリングでも親切に対応していただけてとても満足しています。ニモなどを見ることができて子供も喜んでいました。 … ７月下旬に家族３人で参加しました。 マリンスポーツを満喫したあと、幻の島とシュノーケリングを楽しみました。 マリンスポーツはほとんど休む時間がないほど乗り放題で、午前中で体力を使い果たしてしまうくらいたくさん遊べました。 こちらから乗りたいマリンスポーツを指定することもでき、スピードも調節してもらえるので、子供（小学生低学年）でも十分に堪能できます。 スタッフはとてもフレンドリーな方が多く、シュノーケリングでも親切に対応していただけてとても満足しています。ニモなどを見ることができて子供も喜んでいました。 １点だけ残念だったのは、迎えの車に冷房がかかっておらず、後部座席は窓も開いていなかったため、到着するまでの約15分間がとても暑く、子供の具合が悪くなってしまったことです。。こちらからも声をかければよかったのだとは思うのですが、到着するまでの時間や距離感がわからずずっと我慢してしまいました。帰りの車は冷房がかかっていたので、迎えの車も冷房をかけた状態にしていただければよかったなと思いました。
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Reply from the operator
Thank you for using Rise Ishigaki Island the other day.
I sincerely apologize for the inconvenience caused by the air conditioning in the car during your pickup. The driver was unable to notice that the air conditioning in the back seat was off, and I deeply regret that it caused you discomfort.
Currently, due to COVID-19 measures, we have installed a splash shield between the driver's seat and the back seat where customers sit, which makes it essential for the driver to properly check the temper… Thank you for using Rise Ishigaki Island the other day.
I sincerely apologize for the inconvenience caused by the air conditioning in the car during your pickup. The driver was unable to notice that the air conditioning in the back seat was off, and I deeply regret that it caused you discomfort.
Currently, due to COVID-19 measures, we have installed a splash shield between the driver's seat and the back seat where customers sit, which makes it essential for the driver to properly check the temperature in the back seat. Thank you very much for your feedback. We will ensure that our staff pays closer attention to prevent such issues in the future.
I am very pleased to hear that you enjoyed both the morning and afternoon tours. I'm glad your child was able to see Nemo! We look forward to your next visit. Thank you. 先日はライズ石垣島をご利用頂きありがとうございました。 お迎え時、車の冷房の件では大変ご迷惑おかけいたしました。 後部座席のエアコンが切れている事にドライバーが気づく事ができず、ご不快な思いをさせてしましましたこと深くお詫び申し上げます。
The content is quite substantial, and all the staff members are very kind!!!!
Posted Date: 2021/11/02
Grenwood
The content was compact and well-organized, and the staff were very polite, allowing us to have a wonderful time. They were very kind to the children, and my son has expressed a desire to go again. We were able to take lovely photos on the phantom island, but unfortunately, there was no underwater camera service during snorkeling, so we couldn't capture any memorable photos. It was great that the staff remembered our conversations on the boat and helped us look for the clownfish we wanted to see… The content was compact and well-organized, and the staff were very polite, allowing us to have a wonderful time. They were very kind to the children, and my son has expressed a desire to go again. We were able to take lovely photos on the phantom island, but unfortunately, there was no underwater camera service during snorkeling, so we couldn't capture any memorable photos. It was great that the staff remembered our conversations on the boat and helped us look for the clownfish we wanted to see, as well as explained the corals and fish in a clear and gentle manner. 内容はコンパクトによくまとまっていて、スタッフの方も大変丁寧で楽しい時間を過ごせました。子供に大変優しく息子もまた行きたいと申しております。ただ幻の島では素敵なお写真を撮っていただけたのですが、シュノーケリング中は水中カメラサービスがなかったので、思い出の写真が残らず残念でした。スタッフの方が船内での会話を覚えてくださり、見たかったカクレクマノミを探してくださったり、珊瑚や魚の説明を分かりやすく優しく教えてくださったのはとても良かったです。
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Reply from the operator
Thank you for participating on the day. I'm very glad to hear that your child also enjoyed it! Regarding the camera service, thank you for your valuable feedback. We would like to provide even better services to our customers in the future, so we will take your opinions into consideration. When you come to Ishigaki Island again, please consider RISE Ishigaki.当日はご参加頂きありがとうございます。お子様も楽しんでいただけたようで大変嬉しく思います！ カメラサービスの件ですが、貴重なご意見ありがとうございます。 今後お客様により良いサービスを提供させて頂きたいと思っておりますので、シンタニ様のご意見も参考にさせて頂きます。 また石垣島に来られる際は是非RISE石垣島をよろしくお願い致します。
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Even with the rain, the visibility is high!
Posted Date: 2022/05/13
ちゃむ
The clarity was higher than I expected, and the coral was beautiful. It would be even better if the weather were nice. I thought I would like to go again when it's not the rainy season! ^_^思っていたよりも透明度が高く、サンゴも綺麗でした。お天気が良ければもっといいんでしょうね。 梅雨ではない時にまた行きたい！と思いました^_^
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Reply from the operator
Dear Cham,
Thank you for participating in the tour the other day! Unfortunately, the weather wasn't great, but the rare clarity of the water had us all excited and we enjoyed it together!
We couldn't find any turtles as they seemed to be out, but we had a relaxing and leisurely tour with the two of you, and it was so much fun to chat with you!
Let's definitely meet again in Ishigaki Island on a sunny day, not during the rainy season!ちゃむ様 先日はツアーご参加ありがとうございました!天気はあいにくでしたが、まれにみる透明度で私たちもテンション上げ上げで一緒に楽しませていただきました☆ カメはお出掛け中か見つけられませんでしたがお二人とのんびりゆったりツアーさせていただき、たくさんお話しもさせてもらえて、とっても楽しかったです!
ぜひ、また梅雨ではない、晴天の石垣島でおあいしましょう!
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My first snorkeling!
Posted Date: 2022/06/20
にゃんこ
First of all, thank you for the wonderful memories on Ishigaki Island! Before the end of the rainy season, I was worried because the weather forecast showed cloudy and rainy conditions. There were some downpours during our travel, but the sun occasionally peeked out while we were active. We headed towards a spot where we could meet sea turtles, but due to the rain clouds and wind conditions, safety was prioritized, and we ended up at a different spot. Upon arrival at the new spot, the guide went… First of all, thank you for the wonderful memories on Ishigaki Island! Before the end of the rainy season, I was worried because the weather forecast showed cloudy and rainy conditions. There were some downpours during our travel, but the sun occasionally peeked out while we were active. We headed towards a spot where we could meet sea turtles, but due to the rain clouds and wind conditions, safety was prioritized, and we ended up at a different spot. Upon arrival at the new spot, the guide went in first to check the conditions and, finding the visibility poor, we moved to yet another spot. We successfully started snorkeling! Unfortunately, we couldn't meet any sea turtles, but we did encounter beautiful fish among the coral.
I was very pleased with the effort to find a snorkeling spot. If I could wish for something, it would be nice to have one guide per group. There were differences in stamina, and since I participated with my son, it felt like the guide was doing their best to assist everyone else. It would have been even better if we could have heard a bit more about the fish and coral.
I didn't feel any anxiety regarding infection control measures. Additionally, I didn't use the one-way ticket for the free trip to Taketomi Island, but I thought it was a nice perk that anyone could use. まずは、石垣島の良い思い出をありがとうございました！梅雨明け前で天気予報は、曇り雨マークで心配でしたが、移動中はスコールのような雨もありましたが、活動中は時折太陽も顔を出してくれました。ウミガメに会えると言うスポットは、雨雲と風の状況から、安全を優先すると言う事で途中まで向かいましたが、残念ながら別スポットに。到着した別スポットでガイドさんが先に潜り状況確認され、透明度が無いと言う事で更に別のスポットに。無事シュノーケリングスタート！残念ながら、ウミガメに会う事出来ませんでしたが、珊瑚に綺麗な魚… まずは、石垣島の良い思い出をありがとうございました！梅雨明け前で天気予報は、曇り雨マークで心配でしたが、移動中はスコールのような雨もありましたが、活動中は時折太陽も顔を出してくれました。ウミガメに会えると言うスポットは、雨雲と風の状況から、安全を優先すると言う事で途中まで向かいましたが、残念ながら別スポットに。到着した別スポットでガイドさんが先に潜り状況確認され、透明度が無いと言う事で更に別のスポットに。無事シュノーケリングスタート！残念ながら、ウミガメに会う事出来ませんでしたが、珊瑚に綺麗な魚たちには出会う事が出来ました^_^ シュノーケリング出来るスポットを何とか探してくださる対応はとても嬉しかったです。欲を言うとすれば、対応ガイドさんの人数がグループに一人いるといいかな。と感じました。やはり、体力などの差もあり、私は息子と参加したのですが、海の中でのガイドさんの対応は他の方達で精一杯と言う感じでした。もう少し魚や珊瑚の説明が聞ければより良かったかな。 感染対策などは、不安に感じるところはありませんでした。 他、無料竹富島行きの片道チケットは使用しなかったので、誰でもが使用出来る特典が嬉しいかな。と思いました。
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Reply from the operator
Thank you very much for visiting Rise Ishigaki Island. On the day of the tour, we apologize for the inconvenience caused by the occurrence of rain clouds and strong winds, which led to changes in the itinerary.
We appreciate your feedback regarding the explanations of fish and corals, and we will ensure that other staff members are informed and will strive to improve. Thank you also for your kind words about our infection control measures. We hope you will come back to visit us again! Thank yo… Thank you very much for visiting Rise Ishigaki Island. On the day of the tour, we apologize for the inconvenience caused by the occurrence of rain clouds and strong winds, which led to changes in the itinerary.
We appreciate your feedback regarding the explanations of fish and corals, and we will ensure that other staff members are informed and will strive to improve. Thank you also for your kind words about our infection control measures. We hope you will come back to visit us again! Thank you for your message. この度はライズ石垣島へご来店いただきまして誠にありがとうございます。 ツアー当日は雨雲が発生したり、風が強くなったりと、途中ポイント変更等ご迷惑をおかけいたしました。
First, we landed on the Phantom Island after snorkeling. I participated in the morning tour, and we were able to go at a relatively relaxed pace. The weather was nice, and it was a highly satisfying tour.まずはシュノーケル後幻の島に上陸。午前のツアーに参加しましたが、比較的ゆっくり回れました。天気も良くて満足度の高いツアーでした。
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First snorkeling experience.
Posted Date: 2023/11/07
しまちゃん
I participated in the half-day course for landing on Hamajima and snorkeling. The weather was a bit cloudy, but I could see clearly underwater. It was my first time snorkeling, and the captain provided thorough guidance. At first, I struggled due to fear, but gradually I got used to it and was able to enjoy watching for a long time. The other staff members were also friendly and engaged in conversation, making for a fun half-day experience.浜島上陸とシュノーケリングの半日コースに参加しました。少し天気が曇りがちでしたが、キレイに海の中が見れました。初めてのシュノーケリングでしたが、船長さんが丁寧に指導してくださり、初めのうちは恐怖心からなかなかうまくできませんでしたが、徐々に慣れ長い時間見る事ができるようになりました。他スタッフの方々も気さくに話しかけてくださり、楽しい半日を過ごす事ができました。
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Reply from the operator
Thank you for participating in the RISE Ishigaki Island tour and for your wonderful review.
I understand that your first snorkeling experience might have been a bit nerve-wracking, but I’m truly glad to hear that you gradually got used to it and were able to enjoy yourself. Your feedback is the highest praise for us, as we aim to convey the beauty and fun of the sea around Ishigaki Island.
Thank you for sharing your thoughts on our tour and staff.
We look forward to your next visit.
From all of us … Thank you for participating in the RISE Ishigaki Island tour and for your wonderful review.
I understand that your first snorkeling experience might have been a bit nerve-wracking, but I’m truly glad to hear that you gradually got used to it and were able to enjoy yourself. Your feedback is the highest praise for us, as we aim to convey the beauty and fun of the sea around Ishigaki Island.
Thank you for sharing your thoughts on our tour and staff.
We look forward to your next visit.
From all of us at RISE Ishigaki Island. RISE石垣島のコースへのご参加、そして素敵なクチコミをありがとうございます。
I am very satisfied with the plan itself. The sea was beautiful, nothing to complain about. Unfortunately, the wetsuit provided was tight, and I couldn't borrow prescription goggles, so I couldn't see clearly while snorkeling. I would appreciate it if you could ask about preferences when making the reservation.プラン自体は大満足です。海はきれいで言うこと無し。残念だったのは、与えられたウエットスーツがきつかったのと、度付きゴーグルが借りれなかったのでシュノーケリングはぼやけて良く見えなかった。申し込みの時に希望きいていただけるとありがたい。
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Beautiful scenery and wild boats.
Posted Date: 2025/04/13
アサリンク
On the day of our trip, the weather was not great, and I experienced seasickness for the first time due to the rough boat ride. Thanks to the incredibly hospitable staff, we were able to safely land on the elusive island. The pick-up and drop-off service was excellent, so my husband and I, who do not drive, felt at ease.当日、天気がいまいちでボートの激しい揺れのため船酔いを初体験しました。ホスピタリティー溢れるスタッフの方のお陰で無事に幻の島に上陸することができました。送り迎えをバッチリしていただけるので、車に乗らない私達夫婦も安心でした。
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Reply from the operator
Thank you very much for participating in the Phantom Island tour with Rise Ishigaki Island the other day. We heard that you experienced some seasickness due to the weather and waves, but we are relieved to know that you were able to safely land on Phantom Island and enjoy your time there.
We were also very pleased to hear your positive feedback regarding our transportation service. We will continue to provide careful service so that those who do not drive can use it with peace of mind.
We hope you… Thank you very much for participating in the Phantom Island tour with Rise Ishigaki Island the other day. We heard that you experienced some seasickness due to the weather and waves, but we are relieved to know that you were able to safely land on Phantom Island and enjoy your time there.
We were also very pleased to hear your positive feedback regarding our transportation service. We will continue to provide careful service so that those who do not drive can use it with peace of mind.
We hope you will come back to experience the beautiful sea of Ishigaki Island on a sunny day next time. All of our staff are looking forward to seeing you again. 先日はライズ石垣島の幻の島ツアーにご参加いただき、誠にありがとうございました。 当日は天候や波の影響で船酔いもあったとのことですが、それでも無事に幻の島に上陸してお楽しみいただけたと伺い、スタッフ一同安心いたしました。
My first snorkeling experience. I was very nervous, but I was taught carefully, and even as a beginner, I was able to enjoy it. Unfortunately, it was a cloudy day, but underwater, it was a completely different world, and I had a blast with my friends! The phantom island felt mystical, as if it were standing right in the middle of the ocean.初めてのシュノーケリング。とてもドキドキしていましたが丁寧に教えていただき、初心者でも楽しめました。あいにくの曇り空でしたが、海の中は全く関係なく別世界が広がっており、友達と一緒に大はしゃぎ‼幻の島も海のど真ん中に立っているようで神秘的でした。
