A tour that goes smoothly would be great.
Posted Date: 2025/06/01
Due to the rain and wind, I couldn't do stand-up paddleboarding (SUP). It seems that other companies had already assessed the weather and proceeded with refunds, while I was the only one who showed up on-site.
I appreciated that they considered rescheduling or offering other tours based on the weather, and that they were willing to let me decide on the day itself. However, I wish they had informed me of this over the phone beforehand. If I had received a call in advance, I would have definitely c… Due to the rain and wind, I couldn't do stand-up paddleboarding (SUP). It seems that other companies had already assessed the weather and proceeded with refunds, while I was the only one who showed up on-site.
I appreciated that they considered rescheduling or offering other tours based on the weather, and that they were willing to let me decide on the day itself. However, I wish they had informed me of this over the phone beforehand. If I had received a call in advance, I would have definitely canceled without going there.
Initially, I was told there would be no refund since it was a discounted tour, but the guide checked on-site for me. It didn't make sense that I wouldn't receive a refund while other companies were processing payments.
I ended up waiting, and honestly, it felt like a huge waste of time. I was satisfied with the snorkeling experience and was able to see turtles. Both guides were very kind, but it was really disappointing that the administrative communication was so slow.
I was told afterward that I would receive a refund, but there has been no contact, and I had to initiate the communication myself. It's been a month and a half, and I still haven't received the refund. If they had communicated smoothly, I wouldn't have intended to leave this review, but due to the lack of coordination, I have decided to give this rating. 雨と風の影響でsupは出来ず。
他の会社は先にその天候を判断して返金対応を進めいたらしく、現地に来たのは私のみでした。
天候によって日程変更や他のツアーを進めてくれたり、当日来てもらって判断してもらうというギリギリまで考えてくださっているのは嬉しかったですがそうなることを先に電話で教えて欲しかったです。先に連絡頂ければ出向かず間違いなくキャンセルしていました。
また返金対応も最初は値引きしてるツアーなので無いと言われ、ガイドさんがその場で確認してくれました。流石に他の会社はお支払いしてるのに自分だけ貰え… 雨と風の影響でsupは出来ず。
他の会社は先にその天候を判断して返金対応を進めいたらしく、現地に来たのは私のみでした。
天候によって日程変更や他のツアーを進めてくれたり、当日来てもらって判断してもらうというギリギリまで考えてくださっているのは嬉しかったですがそうなることを先に電話で教えて欲しかったです。先に連絡頂ければ出向かず間違いなくキャンセルしていました。
また返金対応も最初は値引きしてるツアーなので無いと言われ、ガイドさんがその場で確認してくれました。流石に他の会社はお支払いしてるのに自分だけ貰えないのは理由が落ちませんでした。
待機する状況となり正直時間がとてももったいなかったです。
シュノーケルは無事に行けて亀も見れて満足しました。
どちらもガイドの方はすごく優しかったのに事務の連絡だけが遅く凄く残念でした。
その後も返金しますと言われましたが一向に連絡なく自分からやり取りする形に。
1ヶ月半たちましたがまだ返金されていません。
スムーズは話をしてくれていたら評価はするつもりありませんでしたがあまりに連帯が取れていないためこの評価とさせて頂きます。
I appreciated that they considered rescheduling or offering other tours based on the weather, and that they were willing to let me decide on the day itself. However, I wish they had informed me of this over the phone beforehand. If I had received a call in advance, I would have definitely c… Due to the rain and wind, I couldn't do stand-up paddleboarding (SUP). It seems that other companies had already assessed the weather and proceeded with refunds, while I was the only one who showed up on-site.
I appreciated that they considered rescheduling or offering other tours based on the weather, and that they were willing to let me decide on the day itself. However, I wish they had informed me of this over the phone beforehand. If I had received a call in advance, I would have definitely canceled without going there.
Initially, I was told there would be no refund since it was a discounted tour, but the guide checked on-site for me. It didn't make sense that I wouldn't receive a refund while other companies were processing payments.
I ended up waiting, and honestly, it felt like a huge waste of time. I was satisfied with the snorkeling experience and was able to see turtles. Both guides were very kind, but it was really disappointing that the administrative communication was so slow.
I was told afterward that I would receive a refund, but there has been no contact, and I had to initiate the communication myself. It's been a month and a half, and I still haven't received the refund. If they had communicated smoothly, I wouldn't have intended to leave this review, but due to the lack of coordination, I have decided to give this rating. 雨と風の影響でsupは出来ず。
他の会社は先にその天候を判断して返金対応を進めいたらしく、現地に来たのは私のみでした。
天候によって日程変更や他のツアーを進めてくれたり、当日来てもらって判断してもらうというギリギリまで考えてくださっているのは嬉しかったですがそうなることを先に電話で教えて欲しかったです。先に連絡頂ければ出向かず間違いなくキャンセルしていました。
また返金対応も最初は値引きしてるツアーなので無いと言われ、ガイドさんがその場で確認してくれました。流石に他の会社はお支払いしてるのに自分だけ貰え… 雨と風の影響でsupは出来ず。
他の会社は先にその天候を判断して返金対応を進めいたらしく、現地に来たのは私のみでした。
天候によって日程変更や他のツアーを進めてくれたり、当日来てもらって判断してもらうというギリギリまで考えてくださっているのは嬉しかったですがそうなることを先に電話で教えて欲しかったです。先に連絡頂ければ出向かず間違いなくキャンセルしていました。
また返金対応も最初は値引きしてるツアーなので無いと言われ、ガイドさんがその場で確認してくれました。流石に他の会社はお支払いしてるのに自分だけ貰えないのは理由が落ちませんでした。
待機する状況となり正直時間がとてももったいなかったです。
シュノーケルは無事に行けて亀も見れて満足しました。
どちらもガイドの方はすごく優しかったのに事務の連絡だけが遅く凄く残念でした。
その後も返金しますと言われましたが一向に連絡なく自分からやり取りする形に。
1ヶ月半たちましたがまだ返金されていません。
スムーズは話をしてくれていたら評価はするつもりありませんでしたがあまりに連帯が取れていないためこの評価とさせて頂きます。
Machine translated from Japanese
