Trek deep into Yakushima's ancient forest to reach the legendary Jomon Sugi cedar
Enjoy free bento lunch from July to October to fuel your long mountain hike
Travel stress-free with round-trip transportation to the Arakawa trailhead
Rent hiking gear like poles, rainwear, or shoes to suit your comfort and safety
Follow experienced local guides familiar with Yakushima’s trail conditions
What to expect
Easy Preparation with Plan Including Shoe, Raincoat, and Backpack Rental!
Relax with Direct Bus Transfers Between Your Hotel (Miyanoura to Onoaida Area) and Arakawa Trailhead
＜All-in-One Gear Plan Available＞
■ Two-Piece Raincoat
A must-have in Yakushima where sudden rain is common. Also serves as a windbreaker.
■ Trekking Backpack
Comes with a rain cover for extra protection. May be placed on the ground during breaks.
■ Trekking Shoes
Protects ankles and feet on uneven rocky trails. Keeps your feet dry even in puddles.
Packages(2)
Starting at
04:00
Starting at
04:00
Schedule
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Hotel Pickup for Guests ※Miyanoura–Koseta–Anbo–Onoaida Area
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Be Greeted by Our Exclusive Private Bus or Chartered Car Service
Please relax and enjoy a good rest during the ride.
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Arrive at Arakawa Trailhead ⇒ Begin Trolley Track Trail
Flush toilets for men and women are available at the trailhead. After getting ready, you'll begin the long trek along the trolley track trail. *From late autumn through winter, it may still be dark in the early morning—headlamps are recommended.
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Kosugidani Bridge ⇒ Kosugidani Village Ruins
Around 1960, approximately 540 people lived in this area, which thrived as a frontline base for logging the primeval forest.
A bio-toilet is available at Kusugawa Junction. About 10 minutes further along the trolley track trail stands Sandai Sugi, a giant cedar tree that has survived across three generations—just as its name suggests.
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Nioh Cedar ⇒ Ōkabu Trail Entrance
After passing Nioh Sugi, which stands tall like a guardian statue, you’ll enter the Ōkabu Trail and begin the main ascent. Be sure to use the flush toilet here, as there are no toilets for about five hours until you return from Jomon Sugi. Portable toilet booths are available.
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Ogisugi Tree Site
Estimated to be over 2,000 years old, this ancient cedar—though it fell in 2009—still retains a dignified presence, now covered in moss.
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Wilson’s Stump
Named after Dr. Wilson, an American botanist who studied Yakusugi trees during the Taisho era, this stump reveals a heart-shaped hollow when you crouch inside and look up. ♡
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Daiō Sugi (Great King Cedar)
Towering for over 3,000 years, Daiō Sugi reaches a height of about 25 meters and boasts a trunk circumference of roughly 16 meters.
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Meoto Sugi (Married Cedars)
Two separate cedar trees join together around 10 meters above the ground, resembling a loving couple holding hands.
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Jomon Sugi
The undisputed king of Yakushima’s cedars, Jomon Sugi stands with majestic presence, greeting trekkers with its awe-inspiring form.
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Begin Descent
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Arrive at Arakawa Trailhead
You’ll be picked up by a private bus or hire car arranged by the tour operator. Great job today—feel free to rest on the way back! Please note that arrival time may vary depending on the total number of trekkers participating that day, both in this tour and across Yakushima.
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Drop-Off at Guest's Hotel
Reviews
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123
I was frustrated!
Posted Date: 2017/03/15
lee
There were members in their 40s, 50s, and 60s, and because of the higher age range, the guides were betting on whether they could catch the 5 PM bus. One of the female members, who mentioned her legs were hurting, was told, "It's because you're overweight." While there were some who couldn't catch the 5 PM bus, they were trying hard to make it back together. However, they were not waited for and were told, "Why not just share a taxi?" I won't be using this service again because of such guides.40,50,60代の方がいるﾒﾝﾊﾞｰで、年齢層が高いためｶﾞｲﾄﾞ同士が17時のﾊﾞｽに乗れるのか賭けをしていました。足が痛いと言う女性の方に『太っているからだ』とも言っていました。17時のﾊﾞｽに乗れない人達もいましたが、間に合うなら一緒に帰りたいと頑張っていたのに、もぉ割り勘でﾀｸｼｰで帰らしたらええやろ？と待ってあげませんでした。こんなｶﾞｲﾄﾞがいるので、もぉ利用しません。
Machine translated from Japanese
First Yakushima. First solo trip. First mountain climbing.
Posted Date: 2017/07/05
RON
I was anxious since it was my first time, but our guide, Kawahara, was very considerate and made the trekking enjoyable!
We spent about 11 hours on the mountain trails in the vast nature of Yakushima. I was able to chat with both the guide and the other participants, and the time flew by!
There were various spots to see before reaching Jomon Sugi, and the explanations were thorough, which made me very satisfied.
Of course, I was also moved the moment I encountered Jomon Sugi! I definitely want to c… I was anxious since it was my first time, but our guide, Kawahara, was very considerate and made the trekking enjoyable!
We spent about 11 hours on the mountain trails in the vast nature of Yakushima. I was able to chat with both the guide and the other participants, and the time flew by!
There were various spots to see before reaching Jomon Sugi, and the explanations were thorough, which made me very satisfied.
Of course, I was also moved the moment I encountered Jomon Sugi! I definitely want to come back again! 初めて尽くしで不安だったのですが、 ガイドの川原さんがいろいろと気を使ってくださり、楽しくトレッキングできました！
I participated in a Jomon Sugi trekking tour. While it's possible to go on your own, I signed up for the tour because the guide shared various stories along the monotonous trolley path, making the trekking experience enjoyable. However, this guide, while providing explanations at key points, was clearly different from other tour guides I observed. His explanations were brief, and he remained silent while we walked. He did take some photos, but it felt somewhat casual. Other guides seemed to have… I participated in a Jomon Sugi trekking tour. While it's possible to go on your own, I signed up for the tour because the guide shared various stories along the monotonous trolley path, making the trekking experience enjoyable. However, this guide, while providing explanations at key points, was clearly different from other tour guides I observed. His explanations were brief, and he remained silent while we walked. He did take some photos, but it felt somewhat casual. Other guides seemed to have much more fun tours, while ours was just a quiet walk. I regretted not going on my own. Since you can't choose your guide, I don't think I'll rely on this company again. 縄文杉トレッキングツアーに参加しました。 個人でも行けるけど、単調なトロッコ道をガイドさんがいろいろな話しをしてくれて、飽きることなくトレッキングができるということで、ツアーに申し込みました。 しかし、このガイドさん、一応要所要所で説明はしてくれたのですが、他のツアーのガイドさんを見てると明らかに違うんです。説明も短いし歩いている時はもちろん無言。写真撮影もしてはくれますが、なんとなく適当。他のガイドさんのツアーはすごく楽しそうなのに、私達のツアーは黙々と歩くだけ。 個人で行けば良かったと後悔したツア… 縄文杉トレッキングツアーに参加しました。 個人でも行けるけど、単調なトロッコ道をガイドさんがいろいろな話しをしてくれて、飽きることなくトレッキングができるということで、ツアーに申し込みました。 しかし、このガイドさん、一応要所要所で説明はしてくれたのですが、他のツアーのガイドさんを見てると明らかに違うんです。説明も短いし歩いている時はもちろん無言。写真撮影もしてはくれますが、なんとなく適当。他のガイドさんのツアーはすごく楽しそうなのに、私達のツアーは黙々と歩くだけ。 個人で行けば良かったと後悔したツアーでした。 ガイドさんは選べないので、ここに頼むことは、二度とないと思います。
Machine translated from Japanese
A kind and attentive guide.
Posted Date: 2017/11/06
shokolly
We hadn't exercised at all, and after visiting Taiko Rock by ourselves the day before, we were exhausted and faced the Jomon Sugi trekking with incredible muscle pain. Thanks to the guide's fun explanations and kind advice, we were able to see Jomon Sugi! ✨ I'm really grateful! ✨ The miso soup served for lunch was also very delicious! Thank you very much! ✨ I highly recommend it! ✨全く運動をしておらず、前日に太鼓岩に自分達で訪れた後で、疲労困憊、ありえないほどの筋肉痛で臨んだ縄文杉トレッキングでした。 ガイドさんの楽しい説明や親切な助言で何とか縄文杉を見ることができました✨ 本当に感謝です✨ お昼に出してくださったお味噌汁もとってもおいしかったです! ありがとうございました✨お薦めです✨
Machine translated from Japanese
The guide was...
Posted Date: 2018/04/16
ゆうきぬ
This tour made me reflect on what it means to be a guide. The explanations were just a monotonous stream of walking, and my voice couldn't reach the back. When I mentioned that I couldn't hear, the response was that they couldn't raise their voice any higher. There was no explanation about how to walk or about the moving stones; the guide just hurried ahead on their own.
Is this really a guide? Or just someone leading the way?
There were five of us climbing together. One person sprained their ankl… This tour made me reflect on what it means to be a guide. The explanations were just a monotonous stream of walking, and my voice couldn't reach the back. When I mentioned that I couldn't hear, the response was that they couldn't raise their voice any higher. There was no explanation about how to walk or about the moving stones; the guide just hurried ahead on their own.
Is this really a guide? Or just someone leading the way?
There were five of us climbing together. One person sprained their ankle, and while two others fortunately didn't get injured, they slipped down 2-4 meters. One person had to retire from the climb. However, in other groups, the guides were considerate, encouraging everyone to support each other as they climbed. I know my lack of stamina played a part, but I wish the guide had managed the pace better and shown more care. It's disappointing, especially since we paid the same fee. I don't think I'll be going back to Yakushima again. ガイドの仕事とはなんぞやっと考えさせられるツワーでした。ただひたすら歩きながらの説明、後ろまで声は届かず 聞こえないっていうと これ以上声は出ないと反論。足運び方や動いてる石の説明や確かめてをすることもなく一人でさっさといってしまう。 これってガイド？それともただの先頭の人？ 一緒に登ったのは5人 一人は捻挫 2人は幸いにも怪我はなかったけど2-4M滑り降り 1人はリタイア でも他の組みはガイドさんが気を使いみんなで励まし合い登っていました。私の体力不足もありましょうがガイドさんのペース配分とか心使いがあれば… ガイドの仕事とはなんぞやっと考えさせられるツワーでした。ただひたすら歩きながらの説明、後ろまで声は届かず 聞こえないっていうと これ以上声は出ないと反論。足運び方や動いてる石の説明や確かめてをすることもなく一人でさっさといってしまう。 これってガイド？それともただの先頭の人？ 一緒に登ったのは5人 一人は捻挫 2人は幸いにも怪我はなかったけど2-4M滑り降り 1人はリタイア でも他の組みはガイドさんが気を使いみんなで励まし合い登っていました。私の体力不足もありましょうがガイドさんのペース配分とか心使いがあればよかったのにと残念です。同じ料金なのに。もう屋久島には行かないと思います
Machine translated from Japanese
"Umbrella" is necessary for mountain climbing!
Posted Date: 2018/08/30
59才の甘ちゃん
I never imagined bringing an umbrella for mountain climbing, but everyone should have one. Then there's stamina and strength. The last bus isn't at 18:00; we have to coordinate with the other groups. While climbing, all I could think about was the return bus, and the guide kept urging us, saying, "We are the last ones." Based on my experience at the gym, I probably walk at about 5 km/h. However, if the guide determines that I can't keep up, they repeatedly say, "Please think about the return." I… I never imagined bringing an umbrella for mountain climbing, but everyone should have one. Then there's stamina and strength. The last bus isn't at 18:00; we have to coordinate with the other groups. While climbing, all I could think about was the return bus, and the guide kept urging us, saying, "We are the last ones." Based on my experience at the gym, I probably walk at about 5 km/h. However, if the guide determines that I can't keep up, they repeatedly say, "Please think about the return." I had no choice but to retire. I waited for two hours in the mountains. The guide had six people with him, so I had to wait until everyone else returned from Jomon Sugi. I was told by the guide to leave my belongings at Wilson Stock and climbed up with just myself, so when the rain started pouring, I was at a loss. Naturally, even though I had my phone, there was no signal. This time, I was painfully reminded of my own naivety. 登山に傘はイメージになかったのですが一人に1本あるべきです。あとは体力と筋力。帰りのバスは18:00が最終と言う訳ではなく、他のグループに合わせなければなりません。登り始めるや帰りのバスのことばかり、下山中は「私達が最後です」とガイドさんから何度もせかされます。ジムに通いの経験からするとたぶん時速5Kmで歩きます。でもガイドさんからついて来 れないと判断されると「帰りの事を考えてください。」と何度も言われリタイヤせざるを得ません。山中で2時間待ちです。ガイドさんが6人連れてあったので他の皆さんが縄文杉迄行っ… 登山に傘はイメージになかったのですが一人に1本あるべきです。あとは体力と筋力。帰りのバスは18:00が最終と言う訳ではなく、他のグループに合わせなければなりません。登り始めるや帰りのバスのことばかり、下山中は「私達が最後です」とガイドさんから何度もせかされます。ジムに通いの経験からするとたぶん時速5Kmで歩きます。でもガイドさんからついて来 れないと判断されると「帰りの事を考えてください。」と何度も言われリタイヤせざるを得ません。山中で2時間待ちです。ガイドさんが6人連れてあったので他の皆さんが縄文杉迄行って戻ってくるまでの待ち時間です。私などは、ガイドさんからｳｲﾙｿﾝ株で荷物を置いていくように言われて身一つで上ってきていたので、雨がどしゃ降りになったときは途方にくれました。当然ですけど、携帯持ってても圏外です。こん回、自分の甘さを嫌と言うほど思い知らされました。
Machine translated from Japanese
The guide was a bit disappointing.
Posted Date: 2019/09/11
aao
First, it's great that you can take a bus directly from the accommodation to the trailhead. I appreciated that the guide took many photos for us.
However, there were quite a few concerning points.
1. The dedicated bus also had customers from other companies. Each group departed and returned separately. At the beginning of the hike, the guide mentioned that since it was a dedicated bus, we could take our time. I thought it was going to be a relaxed tour. However, since the other group's return was … First, it's great that you can take a bus directly from the accommodation to the trailhead. I appreciated that the guide took many photos for us.
However, there were quite a few concerning points.
1. The dedicated bus also had customers from other companies. Each group departed and returned separately. At the beginning of the hike, the guide mentioned that since it was a dedicated bus, we could take our time. I thought it was going to be a relaxed tour. However, since the other group's return was earlier, I felt rushed to return as well, likely to avoid keeping that group waiting for too long. Even though my feet hurt and I couldn't walk quickly, the guide walked ahead alone. In contrast, I noticed that other guides were walking at a pace that matched their customers while providing various explanations. I was honestly surprised to see a guide moving ahead and leaving the customers behind. It was disappointing, and I felt there was a lack of consideration.
By the way, it seems that buses from the trailhead run until 6 PM. So, for those who want to walk at their own pace, you should be able to catch this bus. Therefore, if you prefer to go at your own pace, this tour may not be suitable for you, as you will have to keep up with the other group, making it quite tough in the latter half if you go slowly.
2. The enjoyment of this tour varies depending on the guide.
The male guide in his 60s who was in charge seemed to lack deep knowledge about nature overall. He provided brief explanations of famous spots at key points, but for other topics, he often didn't share information unless asked. There were also instances where he didn't know the answers to my questions. I overheard other guides providing much deeper explanations. I felt I had a rather unfortunate experience with this guide.
We specifically paid for a guide because we wanted to learn various things. I would like all guides to be thoroughly educated to provide information that matches the cost. When you end up with a guide who isn't knowledgeable, it doesn't differ much from going on your own and researching information. I felt it was a waste of money.
During the hike, I wanted to learn more about Yakushima's nature, but most of the conversation revolved around his personal life. Honestly, I wished he would refrain from such discussions while we were hiking in Yakushima. I wanted to ask about plants and animals, but he seemed to lack knowledge in that area, which was very disappointing. Additionally, I felt that because we were in our 20s, he spoke to us in a casual tone rather than using polite language. While that was fine, there were several moments where his tone was quite harsh and intimidating. There was a moment when I wanted to take photos at a certain spot, but he suddenly said in a stern tone that if we didn't hurry, we wouldn't get to take pictures, which made me feel rushed. I was surprised because I expected the guide to inform us about the pace from the beginning and lead us accordingly. I thought he lacked consideration in this regard as well.
Moreover, it seemed that the guide smoked during the hike, and the smell was a bit strong.
If you want to learn a lot about Yakushima, I recommend booking with a service where you can find out in advance how much information the guides possess, rather than this one.
If you think you might get lost on the way to Jomon Sugi or want someone to take photos for you, this tour might be a good option. まず、宿から登山口までバスで直接行けること。 写真をたくさん撮ってくれたことはガイドさんを付けて良かったと思いました。
It was not a trip, but a struggle. If it had been sunny, the 22 km round trip hike in 10 hours might have been more enjoyable, but the long journey in the rain was cold. I strongly recommend avoiding rainy days if you have flexibility in your schedule. The long ascent on the stairs in the second half was tough, of course, but the boards on the wet trolley path were slippery, making it really difficult to walk. That day was truly a battle with myself; I participated with my daughter, and I believ… It was not a trip, but a struggle. If it had been sunny, the 22 km round trip hike in 10 hours might have been more enjoyable, but the long journey in the rain was cold. I strongly recommend avoiding rainy days if you have flexibility in your schedule. The long ascent on the stairs in the second half was tough, of course, but the boards on the wet trolley path were slippery, making it really difficult to walk. That day was truly a battle with myself; I participated with my daughter, and I believe I was able to show her, as a parent, the attitude of "never giving up and doing my best until the end."
There were seven tour participants (including one elderly woman whose shoe sole came off, leading to her unfortunate retirement → waiting). Including the guide and my daughter, all six others were in their 20s, and I was the only one in my 50s. The young people walked really fast, and I was struggling to keep up. I had heard that I needed to walk at the guide's pace, but it was fast, too fast. I wished they would walk a bit slower. I believe we could have finished the descent on time even if we walked more slowly.
To make matters worse, about a third of the way back on the trolley path, I slipped and fell, injuring myself. Even two weeks later, my tailbone still hurts. My toenail has also become a blood blister and is still black.
Additionally, standing in front of Jomon Sugi, I felt an incredible sense of accomplishment, but the stay was too short. Including lunch, it was only 30 minutes... After climbing all that way, I wanted to stay a bit longer. I wanted to take more photos and videos. Initially, we arrived at Jomon Sugi 40 minutes earlier than the explanation we received at the airport upon arriving in Yakushima...
The young guide was kind, lending me a walking stick and serving everyone miso soup during lunch, but it turned out to be a very regretful tour. Also, for us as beginner hikers, the prior explanation about what clothes to wear was unclear. I wished they had specified "rainwear" for both top and bottom. 旅行じゃなくて、苦行だった。晴れなら往復22ｋm10時間の登山ももう少し楽しめたのだろうけど、雨にうたれての長い行程は寒かった。日程に余裕があるなら雨の日は避けることを強くお勧めする。後半の長い登り階段の登山道ももちろんきつかったけど、雨に濡れた軌道敷(トロッコ道)内の踏み板が滑りやすく、本当に歩きづらかった。この日はまさに己との戦い、今回我が娘と参加したが、親として「絶対に諦めない・最後まで頑張る」姿勢を見せられたと思う。 ツアー客は7人(内、一人の年配の女性は靴底が取れてしまい、無念のリタイヤ→待機)。… 旅行じゃなくて、苦行だった。晴れなら往復22ｋm10時間の登山ももう少し楽しめたのだろうけど、雨にうたれての長い行程は寒かった。日程に余裕があるなら雨の日は避けることを強くお勧めする。後半の長い登り階段の登山道ももちろんきつかったけど、雨に濡れた軌道敷(トロッコ道)内の踏み板が滑りやすく、本当に歩きづらかった。この日はまさに己との戦い、今回我が娘と参加したが、親として「絶対に諦めない・最後まで頑張る」姿勢を見せられたと思う。 ツアー客は7人(内、一人の年配の女性は靴底が取れてしまい、無念のリタイヤ→待機)。ガイドや娘も含めてあと6人全員20代、50代は私ただ一人。若い人は歩くのが本当に速くて、私はついていくのに必死。「ガイドに合わせて歩かなくちゃいけない」と噂に聞いてはいたが、早い、早すぎる。もっとゆっくり歩いて欲しかった。もっとゆっくりでも充分下山終了時間に間に合ったと思われる。 最悪なことに帰りのトロッコ道を3分の1歩いたあたりで滑ってしりもち、怪我したし。2週間たった今だに尾てい骨が痛い。足の爪も血豆になって今も真っ黒。 あと、縄文杉を目の前にして、達成感はものすごく感じられたけど、滞在時間短すぎ。ランチを含め30分って。。せっかく登ってきたんだからもう少し居たかった。もっと写真やビデオを撮りたかった。当初、屋久島到着時空港で受けた説明より40分も早く縄文杉に到着したのに。。。 若いガイドさんは杖を貸してくれたり、ランチ時に全員にミソスープをふるまってくれたりして良い方だったが、非常に心残りのツアーになった。 あと、登山初心者の私たちにとって、着ていく服の事前説明がわかりにくかった。上下の「レインウェア」と記載してほしかった。
Machine translated from Japanese
I couldn't meet the Jomon Sugi.
Posted Date: 2020/09/19
エリカ
What a disappointment! I thought it was lucky to have one guide for two tour guests at first, but I got tired trying to keep up and gave up halfway! Despite having paid for the tour, I couldn't make it to Jomon Sugi.残念な! ガイド一人に二人のツアー客、はじめラッキーと思ったが、ついて行くのに疲れ、途中で断念! せっかくお金を払ってツアーに参加したのがあだとなって縄文杉に辿り着かなかった
Machine translated from Japanese
It depends on the guide.
Posted Date: 2020/10/11
ぶうぶう
This was my second time visiting Jomon Sugi, but I invited a friend who was going for the first time because I thought it would be great. However, I really realized how much the tour can differ depending on the guide. The guide's knowledge was lacking, and even though there were participants who fell multiple times, he ignored them. I fell once, and after a brief pause, I couldn't catch up anymore. My friend and I were saying that if it was going to be like this, it wasn't worth the money we spe… This was my second time visiting Jomon Sugi, but I invited a friend who was going for the first time because I thought it would be great. However, I really realized how much the tour can differ depending on the guide. The guide's knowledge was lacking, and even though there were participants who fell multiple times, he ignored them. I fell once, and after a brief pause, I couldn't catch up anymore. My friend and I were saying that if it was going to be like this, it wasn't worth the money we spent to participate. 縄文杉へは2回目でしたが、初めて行く連れにとてもよかったから行こうと誘って参加したツアーでした。ただ本当にガイドさんでこんなにも違うツアーになるんだなと実感。知識は薄いし何度も転んでる参加者がいても無視、私は1度転んで少し間があいたら、もう追いつくことすらできず、連れと2人でこれだったらお金出して参加した意味無いねと言っていました。
Machine translated from Japanese
Waiting time
Posted Date: 2021/05/06
nAGo
I had a fun trip to Jomon Sugi and back, but I was told that the shuttle bus wouldn't depart until everyone was gathered, and I ended up waiting for an hour and a half. If this had been explained from the start, I could have taken my time more, and I think there could have been options for those who were late to take a taxi down the mountain. In the end, it became less enjoyable.縄文杉まで楽しく行って帰ってきたのですが、送迎バスが全員揃わないと出発しないと言われ、1時間半も待たされました。 最初から説明されていればもっとゆっくり出来たし、目標時間に遅れた人はタクシーで下山とかやりようはあると思います。 最後に楽しく無くなった。
Machine translated from Japanese
The guide was terrible.
Posted Date: 2022/05/17
こりえ
The communication from the reservation to the day of the event was seamless, and I felt reassured by the company. However, the guide on the day was the absolute worst.
- The guide was mean, and just thinking about it makes me angry. - They only seemed to care about getting back and forth quickly. (This felt like the overall policy of the company, which raises questions.) - Their voice was so quiet that I couldn't hear them, and when I tried to ask questions or clarify, I was ignored. At first, I t… The communication from the reservation to the day of the event was seamless, and I felt reassured by the company. However, the guide on the day was the absolute worst.
- The guide was mean, and just thinking about it makes me angry. - They only seemed to care about getting back and forth quickly. (This felt like the overall policy of the company, which raises questions.) - Their voice was so quiet that I couldn't hear them, and when I tried to ask questions or clarify, I was ignored. At first, I thought they just didn't hear me, but after being ignored multiple times, it was clear it was intentional. As a result, even if I had questions during the trip, I couldn't ask. - They only wanted to talk about themselves and their achievements, and they were persistent until I reacted. - I had lost the desire to talk, and then I saw another group where the younger people laughed at everything, which made me think how nice that was. - They repeatedly said they would carry someone if they got injured, but only if they were cute. - When I jokingly mentioned to a friend that I wanted to ride the trolley because I was tired, they said, "You can ride if you break your neck." I couldn't believe my ears. - I slipped and fell on the way back, but there was no care offered, and even though I was walking in a safe area, I was told it was my fault for not being careful. - For some reason, the guide went to the back on the return trolley path, and I was forced to walk at the front while being told to speed up, with no chance for a bathroom break. I wasn't even informed about the timing for the last restroom stop.
There are countless issues I could mention, but overall, the guide had no intention of making the experience enjoyable and was self-centered, wanting only to be praised. 予約から当日までの流れなどの連絡は何の問題もなく安心できる会社でした。ただ当日の担当ガイドが最低最悪でした。 意地悪なガイドで、思い出すだけで腹が立つ。 ・とにかく早く往復することしか考えていない。（これはこの催行会社全体としてそのような方針に感じたので疑問は残る。） ・声が小さく聞こえないので、聞き返したり質問したりすると無視。最初は聞こえなかったのかと思い何度か聞いたが、何度も無視されたので、故意だった。その為、道中など気になることがあっても聞きたいことは聞けない。 ・自分の話や手柄ばかり話したがり… 予約から当日までの流れなどの連絡は何の問題もなく安心できる会社でした。ただ当日の担当ガイドが最低最悪でした。 意地悪なガイドで、思い出すだけで腹が立つ。 ・とにかく早く往復することしか考えていない。（これはこの催行会社全体としてそのような方針に感じたので疑問は残る。） ・声が小さく聞こえないので、聞き返したり質問したりすると無視。最初は聞こえなかったのかと思い何度か聞いたが、何度も無視されたので、故意だった。その為、道中など気になることがあっても聞きたいことは聞けない。 ・自分の話や手柄ばかり話したがり、こちらが反応するまでしつこい。 ・こちらはとにかく話す気にもなれなくなっていた所、他のグループを見て、若い子は何言っても笑ってくれるからいいな、と言う。 ・ケガした場合は背負うが、可愛い子限定だと連呼。 ・疲れたからトロッコに乗せて欲しいと友人と冗談で話していたら、「首の骨が折れたら乗せてもらえる」と。耳を疑った。 ・復路に足を滑らせ転んでしまったが、なんのケアもない上、自分が歩きやすい所を歩いているのに、見ていないのがダメなんだと言われる。 ・復路のトロッコ道はなぜかガイドが最後尾にいき、私が先頭を歩かされた上、もっとスピードあげろといわれ、トイレ休憩すらままならない。最後のトイレのタイミングも教えてもらえなかった。 など、あげたらキリがないが、トータル、楽しんでもらおうという気がなく、自分を褒めて欲しいという自己中心的な、最悪なガイドだった。
Machine translated from Japanese
Solo travel
Posted Date: 2022/09/25
れれれ
I participated in the trip alone, and it was quite exhausting as I was the only one among three couples. It seemed like other groups also had individuals added to their pairs. The guides were numerous, and some lacked consideration, so it might be better to choose your tour company carefully. On the second day, another tour company mentioned that they were considerate in organizing their groups. I hope this helps those who will go next.ひとり旅で参加したんですが、カップル3組と私のみでかなり気疲れしました。他のグループも、ペアグループに1人で来られた人が追加されているような感じでした。ガイドさんも大勢いらっしゃるようで、人によっては配慮に欠ける部分も多いので、ツアー会社は選んだ方がいいかもしれません。2日目の別のツアー会社さんはグループを配慮してくれて組んでいると話していました。次行く方の参考になりますよう投稿します。
Machine translated from Japanese
This time was disappointing.
Posted Date: 2022/10/15
ミッキー
This time, I participated for the first time with my father and wife. Since my father is elderly, I was worried, but he really wanted to go, so I trained on my own until this day.
However, on the day of the event, it was pouring rain. Although it wasn't a warning level, I thought I had prepared the necessary equipment and decided to go ahead. The day before, I received a call from VELTRA to confirm the necessary equipment.
But when we were about to depart from the Arakawa trailhead, the guide me… This time, I participated for the first time with my father and wife. Since my father is elderly, I was worried, but he really wanted to go, so I trained on my own until this day.
However, on the day of the event, it was pouring rain. Although it wasn't a warning level, I thought I had prepared the necessary equipment and decided to go ahead. The day before, I received a call from VELTRA to confirm the necessary equipment.
But when we were about to depart from the Arakawa trailhead, the guide mentioned that our rain gear (I personally had waterproof rainwear bought from a shop) was not adequate, and we had to choose whether to cancel or proceed. I decided, considering my father's age, that the three of us would cancel.
The reason for my disappointment in this experience is that there seemed to be a misunderstanding regarding the rain gear. It's true that our understanding and interpretation of rain gear was at a beginner level. However, I honestly wished for more detailed instructions, such as "You need rain gear that is highly waterproof and retains warmth," from the confirmation the day before. If such instructions had been provided (ideally a few days earlier), we could have taken action to purchase or rent appropriate rain gear. I would like to express my strong opinion to prevent cancellations arising from ignorance for others like us in the future. 今回、初めて父と妻の3人で参加させて頂きました。 父が高齢という事もあり、心配でしたがどうしても、行ってみたいという事で、この日迄に自分なりに訓練してきておりました。 そして迎えた当日は大雨。警報とかまではいかなかったが、必要備品を揃えたつもりで決行。前日、ベルトラさんからもTELがあり、必要備品の確認をして頂きました。 しかし、当日、荒川登山口で出発しようかという時に、ガイドの方から、 雨具（※個人的には、ショップで買った防水レインウェア）が完全ではないとの事で、中止にするか、このまま決行するかの選択とな… 今回、初めて父と妻の3人で参加させて頂きました。 父が高齢という事もあり、心配でしたがどうしても、行ってみたいという事で、この日迄に自分なりに訓練してきておりました。 そして迎えた当日は大雨。警報とかまではいかなかったが、必要備品を揃えたつもりで決行。前日、ベルトラさんからもTELがあり、必要備品の確認をして頂きました。 しかし、当日、荒川登山口で出発しようかという時に、ガイドの方から、 雨具（※個人的には、ショップで買った防水レインウェア）が完全ではないとの事で、中止にするか、このまま決行するかの選択となってしまいました。 私の判断で、父が高齢という事もあり、私達３人だけ中止にするという決断を致しました。 今回、評価が「がっかり」という理由は、雨具に関する双方の相違があったのではないかと思います。私達の雨具に関する理解度や解釈は、初心レベルだったのは間違いないです。しかし、それならそれで、例えば、前日の確認から 「雨具も防水が強く、保温がもつようなウェアが必要です」などの細かい指示が欲しかったのが本音です。もしそういった指示があれば（※出来たらもっと前の日から）雨具を購入するか、レンタルするか、行動に移せたのではないかと思います。今後、私たちのように、無知から生まれる中止が出ないよう、厳しい意見を言わせて頂きます。
Machine translated from Japanese
Be mindful of your equipment and injuries.
Posted Date: 2022/11/03
注意を
I had an issue with one of my hiking boots, and to avoid injury, I decided to give up on reaching the summit about 2 kilometers from the top. Since individual descent was not allowed, I waited for the tour group to descend. While other tours from the same company were coming down, our group took a long time to return. Perhaps due to the bus schedule, instead of sticking to the paved path, we ended up walking on unpaved trails based on the guide's judgment. This led to my other boot breaking as w… I had an issue with one of my hiking boots, and to avoid injury, I decided to give up on reaching the summit about 2 kilometers from the top. Since individual descent was not allowed, I waited for the tour group to descend. While other tours from the same company were coming down, our group took a long time to return. Perhaps due to the bus schedule, instead of sticking to the paved path, we ended up walking on unpaved trails based on the guide's judgment. This led to my other boot breaking as well, causing me to fall and injure several toenails, resulting in a sprain and bruising, which made me unable to participate in another tour the next day. I regret that if I could have descended slowly with the other tours that came down earlier, I might not have had to push myself and could have avoided injury. I hope the guide will consider the safety of the participants in their decisions. 途中登山靴の片足に不具合があり、最後の2㌔程度の所で怪我をしない為に、登頂を断念する事にしました。個人下山は不可という事でツアーの下山を待ちました。同じ会社の他のツアーが降りてくる中、中々、参加していたツアーは帰ってこず、バスの時間が決まっている為か、舗装した道ではなくガイドさんの判断で舗装外の道を途中歩く事になりました。この無理により、もう片方の靴も壊れ転倒し、脚の爪が数本死に、捻挫と打撲で、翌日の別のツアーに参加できなくなりました。先に降りてきた同じ会社の他のツアーと、ゆっくり下山出来たなら… 途中登山靴の片足に不具合があり、最後の2㌔程度の所で怪我をしない為に、登頂を断念する事にしました。個人下山は不可という事でツアーの下山を待ちました。同じ会社の他のツアーが降りてくる中、中々、参加していたツアーは帰ってこず、バスの時間が決まっている為か、舗装した道ではなくガイドさんの判断で舗装外の道を途中歩く事になりました。この無理により、もう片方の靴も壊れ転倒し、脚の爪が数本死に、捻挫と打撲で、翌日の別のツアーに参加できなくなりました。先に降りてきた同じ会社の他のツアーと、ゆっくり下山出来たならば、無理な事をせずに、怪我をする事も無かったと思うと悔やまれます。ガイドさんには、参加者の安全性を考えて判断をしていただけたらと思います。
Machine translated from Japanese
Reply from the operator
Dear Customer,
Thank you for always choosing VELTRA.
We sincerely apologize for the distress you experienced during your trip to Yakushima. We are deeply sorry to hear that there was an issue with the hiking boots you brought, which resulted in an injury. We recognize that it was necessary to continuously check the condition of your hiking boots and ensure that you were not injured during the descent. We apologize on behalf of the tour company for the lack of care and attention from our guide.
We h… Dear Customer,
Thank you for always choosing VELTRA.
We sincerely apologize for the distress you experienced during your trip to Yakushima. We are deeply sorry to hear that there was an issue with the hiking boots you brought, which resulted in an injury. We recognize that it was necessary to continuously check the condition of your hiking boots and ensure that you were not injured during the descent. We apologize on behalf of the tour company for the lack of care and attention from our guide.
We have communicated to the guide responsible on the day of your trip about the disappointment caused to you, and we have reported that we will provide strict guidance for future quality improvements based on your feedback.
We will continue to strive to provide activities that ensure your satisfaction in collaboration with the tour company, and we hope you will consider using our services again in the future. Thank you very much for taking the time to share your experience.
As for the rental equipment, the shoes were good as they checked the size before lending them, and everything else was clean. However, during the tour, I was too focused on the time and couldn't enjoy the scenery at all. I would recommend other tours for beginners or those who want to fully enjoy nature and observe plants.レンタル用品については、靴はサイズを確認して貸していただき、そのほかのものを含め清潔でよかったです。しかし肝心のツアーは、時間ばかり気にして景色を全然楽しめませんでした。初心者及び自然を満喫したい方、植物などを観察されたい方はほかのツアーをお勧めします。
Machine translated from Japanese
I don't want to remember it much.
Posted Date: 2023/05/20
YUK
When applying, there was a section to fill out about mountain climbing experience and usual exercise levels, so I thought there would be a support system for beginners. However, on the day, there was an atmosphere that seemed to disregard beginners.応募する際に、山登りの経験や普段の運動量を記入する欄があったため、初心者に対するフォロー体制が整っているのかと思ったが、当日初心者は切り捨てられるような雰囲気でした。
Machine translated from Japanese
Reply from the operator
Dear YUK,
Thank you very much for using VELTRA.
We are truly sorry to hear that your trekking tour, which should have been an enjoyable experience during your trip to Yakushima, caused you discomfort. On behalf of the operating company, I sincerely apologize for the lack of consideration and attention from the guide. We recognize that the guide's mission to provide hospitality to our customers was not fulfilled, and we feel very disappointed.
We will certainly convey your valuable feedback to the o… Dear YUK,
Thank you very much for using VELTRA.
We are truly sorry to hear that your trekking tour, which should have been an enjoyable experience during your trip to Yakushima, caused you discomfort. On behalf of the operating company, I sincerely apologize for the lack of consideration and attention from the guide. We recognize that the guide's mission to provide hospitality to our customers was not fulfilled, and we feel very disappointed.
We will certainly convey your valuable feedback to the operating company, and it will be used to improve guide training in the future. Together with the operating company, we will continue to strive to provide activities that ensure your satisfaction, and we hope you will consider using our services again in the future.
- Communication The guide was more like a pace-setter walking ahead rather than a true guide. They provided explanations at key points, but the content was very superficial. It would have been better to walk alone and read the informational signs. I asked the guide several times about plants and nature, but they mumbled and evaded my questions. They were probably not a professional guide, but rather a seasonal worker for the summer.
- Photography At … Overall, I felt the quality of the guide was low.
- Communication The guide was more like a pace-setter walking ahead rather than a true guide. They provided explanations at key points, but the content was very superficial. It would have been better to walk alone and read the informational signs. I asked the guide several times about plants and nature, but they mumbled and evaded my questions. They were probably not a professional guide, but rather a seasonal worker for the summer.
- Photography At the photo spots, the guide took commemorative photos with their smartphone. As a result, there was no time to take pictures with my own camera. This was likely to save time. At first, I thought it was convenient, but I was surprised when I received the photos on the way back. They were taken with an iPhone's portrait mode, and the important Yakusugi and Jomon Sugi were out of focus (laughs). I couldn't help but laugh. While it makes for a funny story, as mentioned earlier, I couldn't take any photos with my own smartphone. I should have at least taken pictures of my companions. The memories consist of countless blurry photos of Yakusugi (laughs). By the way, the composition of the photos was also disastrous. If you're mainly going for photography, I wouldn't recommend this tour.
- Overall Tour Guide Experience It’s not that the guide I had was particularly bad. I encountered about ten guides, and all of them had strong personalities. There were various types, including an aggressive older man who pressured the tour participants and another older man who only spoke to young women. To be honest, considering personality, our guide who didn’t talk much seemed better. I want you to understand that it was that bad.
- Issues with the Tour The tour participants all took the same bus to the trailhead, which had nearly 60 people on board. It’s easy to imagine what happens when they all start at the same time. Most guides maintain the same pace, so it becomes crowded no matter where you go. You can’t relax at the photo spots, and despite being in Yakushima, the situation is perpetually crowded. If that’s the case, it would be better to go alone to enjoy the true essence of Yakushima.
- In Summary Be cautious when booking a guide. The website states "guide required," but that’s to be expected since the site is run by those involved in guiding. If you have about six hours of hiking experience, I think it’s fine to go alone. The trails are well-maintained and quite easy to navigate. I believe beginners should hire a guide. They did a great job managing the pace and successfully took all participants to Jomon Sugi. However, you shouldn’t expect more than that.
I don’t understand why this tour has such high ratings. 総じてガイドの質が低く感じた。 ・コミュニケーション面 ガイドというよりは、先頭を歩いてくれるペースメーカー。要所要所で説明を挟んでくれるが内容があまりにも薄い。これなら1人で歩いて説明の看板を見た方がいい。植物や自然についてガイドに何度か質問したが、ごにょごにょ話して濁された。おそらく専門のガイドではなく夏だけのバイトなのだろ。
We sincerely apologize for making you feel disappointed during your important trip. We have confirmed the feedback and reports you provided with the local operating company.
We recognize that not only was the explanation during the trekking insufficient, but the quality of the photos was also lacking. We deeply regret that the guide did not fulfill their mission of providing hospitality to our customers. We will remind the operating company and guides that they … Dear YY,
Thank you for using VELTRA.
We sincerely apologize for making you feel disappointed during your important trip. We have confirmed the feedback and reports you provided with the local operating company.
We recognize that not only was the explanation during the trekking insufficient, but the quality of the photos was also lacking. We deeply regret that the guide did not fulfill their mission of providing hospitality to our customers. We will remind the operating company and guides that they are assisting with a once-in-a-lifetime trip and will instruct them to provide heartfelt guidance.
We will continue to strive to offer activities that consistently meet your satisfaction in collaboration with the operating company, and we hope you will consider using our services again in the future. Thank you very much for your valuable feedback.
The age limit for this tour is 60 years old, so I recommend a different tour for older participants.
Posted Date: 2024/02/11
５９歳女
I was very happy that the guide prepared cushions for us and provided warm drinks during lunch. The explanations of the spots along the way were also very detailed and wonderful. Thank you very much.
Now, to the main point. I am 59 years old and will soon be 60. I felt uncomfortable because it seemed that the guide was wary of my age, thinking I might retire or cause trouble. Although I may not look it, I have backpacked through 61 countries and have even climbed to the top of Mount Fuji. I alway… I was very happy that the guide prepared cushions for us and provided warm drinks during lunch. The explanations of the spots along the way were also very detailed and wonderful. Thank you very much.
Now, to the main point. I am 59 years old and will soon be 60. I felt uncomfortable because it seemed that the guide was wary of my age, thinking I might retire or cause trouble. Although I may not look it, I have backpacked through 61 countries and have even climbed to the top of Mount Fuji. I always participate in hiking and mountain climbing abroad. Early in the tour, the guide mentioned to the group as a whole, "If I feel this person cannot make it to the top, they will retire." I was told this directly, and others felt the same way. I thought it would have been better if the guide had just told me directly if they thought I couldn't climb. I know that in climbing, the slower people go ahead, but it felt like they were judging me solely based on my age, creating an atmosphere that suggested I would be slow and unable to keep up, which really brought my spirits down before we even started climbing.
Points that particularly bothered me:
1. When I climbed the steep shortcut path on the trolley road and was out of breath, the guide said, "If you're out of breath from this, you won't make it to the top." It wasn't just "you can't do it," but rather it felt like a dismissive remark that really broke my spirit. At that moment, I resolved not to fall behind the guide's pace and to not inconvenience anyone, determined to see Jomon Sugi and make it back down. If the guide had said, "You did well. There are tougher parts ahead, but keep it up," I would have felt encouraged to say, "Yes, I will do my best and follow your lead."
2. When I was not around, another woman asked the guide from behind, "Is there an age limit for this tour?" and the guide mistakenly thought I had asked and replied, "Just one more year." Everyone heard this conversation. Is it appropriate for a guide to disclose personal information in front of other participants? Is it acceptable to share personal information on the Jomon Sugi tour? The guide also made comments to an older man, saying, "You're born in the year of the horse, right?" and "I share the same zodiac." (It seemed like they just wanted to appear younger by mentioning their age.) I felt that personal information was not being handled properly here. It is common sense in society that personal information should not be disclosed. Furthermore, after returning home, I confirmed that the age restrictions for this tour were only two points (10 years and older, and those under 18 must be accompanied by a guardian), and there was no mention anywhere that those over 60 were not allowed. This was the worst tour, and I really wished they had declined my participation from the start due to concerns about my age. I would have preferred to join the group with the other older guide. Since the guide mentioned it, please make sure to clearly state the age limit for this tour as 60 years old in the future.
I believe that guiding members to their destination within a time limit is a job that comes with pressure. However, it is disappointing to see such worries reflected in the guide's demeanor. I was truly, truly uncomfortable for the entire 10 hours. Most participants start with a sense of "excitement" and "anticipation," and I hope this is recognized once again. Thank you. ガイドさんが座布団を用意してくれていたこと、昼食時に温かい飲み物を提供してくれたこと、とてもうれしかったです。途中のスポットの説明もとても詳しくて素晴らしかったです。本当にありがとうございました
At the end of June, I went trekking in the middle of the rainy season. Due to rain and thunder, we had to stop because it was deemed unsafe. Other trekking groups continued, so I felt that who the guide was would be quite important.
I also heard that there have been recent fatal accidents, which has made everyone more cautious. If you really want to go trekking, it's better to set aside an extra couple of days as a backup.
I was really disappointed because I went there with this purpose in mind.… At the end of June, I went trekking in the middle of the rainy season. Due to rain and thunder, we had to stop because it was deemed unsafe. Other trekking groups continued, so I felt that who the guide was would be quite important.
I also heard that there have been recent fatal accidents, which has made everyone more cautious. If you really want to go trekking, it's better to set aside an extra couple of days as a backup.
I was really disappointed because I went there with this purpose in mind. If they had informed us in advance that there was a possibility of postponing to the next day, I could have adjusted my itinerary accordingly.
It may be a cynical view, but I couldn't help but feel that the guide might not want to go out in bad weather. 6月末、梅雨の最中のトレッキングでした。途中雨と雷のため継続不能との判断で中止に。他のトレッキンググループは決行していたので、誰がガイドになるかがかなり重要だと思いました。 また最近死亡事故があって慎重になってるらしいです。絶対トレッキングしたいなら2日程度予備日を設けた方がいいです。 これを目的に行ったのに本当に残念です。事前に翌日に延期になる可能性を伝えてくれてたらそれ用に旅程を組んだのに。 うがった見方ですが、ガイドさんが悪天候の中行きたくないのかなってこちらは感じる程でした。
